Sally
I’d give a zero stars if I could
I’d give a zero stars if I could. I ordered products from The Ordinary, a cleanser from shiseido and one Peter Thomas Roth product. I spent an hour today going back and forth with them because it’s been 8 days and they’ve shipped nothing out. Possibly(because they’d never answer a straight question) they have facilities in the US that aren’t capable of shipping and they might have been affected by the hurricanes (they aren’t disclosing that) and they have no real timeframe of when those items might be shipped (get the irony here) to their main facility to ship out to customers. They’ve had my order for 8 days, haven’t shipped it and don’t know quite when that will be. They’ve hope soon, if that’s good enough for you then this is the supplier for you. I can’t believe trust pilot endorses them.
Response from eCosmetics.comOct 25, 2024
We truly appreciate your feedback and sincerely apologize for any frustration caused by the delay with your order. Our goal is always to ship orders within our standard timeframes, but unexpected circumstances at our shipping facilities have unfortunately led to some delays. We completely understand how inconvenient this can be, and we’d like to make it right by looking into your order’s specific status. To do so, we kindly ask that you share your order number with us, so we can provide accurate and timely assistance. Our dedicated Customer Care Representatives are here to help you via email, chat, or phone, Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.