L. D.
Incomplete tracking info
They send u “shipped” notices and tracking but 4 days later the shipper usps still doesn’t have the package..very deceiving, and obviously now still days from arriving… (if it does arrive.. story to be continued) Follow up 1. received email to explain why product is not showing shipped. (DHL first then usps, only provided usps tracking initially) so obviously good to know it has actually shipped, bad that this is not clear in the std communication… Updating to 3 stars based on response.
Response from eCosmetics.comJul 23, 2025
Thank you for the 3 stars and for allowing us the opportunity to clarify our shipping process further. We sincerely apologize for any confusion caused by the initial tracking details and are excited for you to receive your package. We truly value our customers and their feedback, as it helps us improve and deliver better experiences. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.