eCosmetics.comReviews of ecosmetics.com

I really loved you had what I wanted and I remembered that's what I payed for it several years ago

I placed an order on 9/12, my bank was charged on 9/15 and I’ve never received the order. Why!?

Your website was quick and easy to use and I love yourDeDCool fragrance I recommend it to my sisters and brothers. This is what I will be purchasing different practices for women and men as a gift this Christmas thank you so much. Edwin

Your site is slow and doesn't track what is in a customer's cart. Numerous follow-up emails contain contradictory offers for the same items, leading a customer to wonder if they're receiving the best price. It is confusing and, subsequently, annoying to see offers for the same items at three different prices within a single day. To make matters worse, when trying to implement your multiple eCosmetic offers, they are declined without explanation. Your offshore staff lacks a solid understanding of how the ecosmetic site operates, which adds to the frustration. Additionally, I have encountered untrue and discourteous remarks from your offshore team. As a result of these poor customer service interactions, many potential new customers, including myself, may choose not to return. I returned for a specific reason, but now, with my first order, I will determine whether I remain a customer. It's not looking good, as there have been no notifications or updates since my initial order five days ago, when you instantly debited my credit card without follow-through. ***AMENDMENT (10/1/25)*** I received another emailed response to this review today, and it was discourteous at best and unresponsive at worst. This lack of professionalism is particularly evident with non-English-speaking offshore customer service personnel, who often struggle to respond effectively to customer inquiries, which is another aggravating factor due to their limited grasp of the English language. The offshore staff also says untrue and discourteous things due to poor English comprehension. Most potential [new] customers will walk away from your site and never return as a result of poor offshore customer service interaction. I came back for a very particular reason, but now, with my first order, we shall see if I remain a customer.

had no problem with your website quick and easy to use.

Great discounts popping up all the time makes shopping here a good value. And great site to buy my favorite fragrances that I can no longer find in retail stores. Shipping was really quick!

I regularly order at least five packages per week online and frequently purchase from Amazon and similar platforms without issue. However, this time I purchased a NuFACE device from eCosmetics for $300, and the package arrived without the device—only the brush and a few creams were inside. I reported the issue to them and included photos, but their response was that the package was shipped correctly. I personally opened the sealed package, so it could not have been redirected or tampered with beforehand. Please be cautious when ordering from this platform, as my experience suggests it may not be sorts of scams involved

Great experience great price fast shipping