Hilmi D.
Unacceptable and Predatory Business Practices, Impossible to Cancel Orders
This website deliberately makes it extremely difficult to cancel an order you just placed. There are no clear steps for cancellation, and there is no accessible customer service to help with a cancellation or return. It feels like they just take your money and leave you with no options. You’re basically forced to accept the situation. Absolutely unacceptable and deeply disappointing. I don’t recommend ordering anything here Reply to Ecosmerics reply: Thank you for your response. However, I want to clarify that my review reflects my actual experience, not a misunderstanding. Order #5795304 was placed on February 16, 2026. About 30 minutes after placing the order, I decided to cancel it. Unfortunately, there was no cancellation option available on your website. The only contact method provided was a phone number, and when I called, no one answered. The call was directed to voicemail. While your public reply states that your team is available and happy to help, that was not my experience. There was no immediate support, no live response, and no practical way to cancel the order in a timely manner. In contrast, websites like Jomashop and FragranceNet provide clear cancellation options directly from the customer’s account. When cancellation is not possible online, their customer service responds promptly and resolves the issue quickly. I regularly order my colognes from those two websites without any problems. This was my first time ordering from Ecosmetics.com, and based on this experience, it will be my last. If you genuinely intend to make this right, please process the cancellation of Order #5795304 and send me a confirmation email. Once the cancellation is completed, I will update my review to reflect that you honored your commitment and resolved the issue. I look forward to your prompt action. UPDATE 02/202026: After posting my previous review and response, ecosmetics.com processed the cancellation of Order #5795304 and refunded my original method of payment. I appreciate that they took action, which proves their legitimacy and shows that they do pay attention to customer feedback. That said, I still believe their website needs improvement. Customers should be able to manage cancellations and returns directly from their account in a simple and transparent way, instead of having to call and hope to reach someone. Providing a reliable, responsive customer service number and clearer self-service options would significantly increase trust and confidence. If those improvements are made, I believe this website could build stronger credibility, attract more customers, and grow. Would I order fragrances from them again? Yes, but only if I feel 100% confident that any issue with my order would be resolved quickly and smoothly, without the hassle of going back and forth on review platforms.
Response from eCosmetics.comFeb 17, 2026
Thank you for your response and for providing additional details. We sincerely apologize for the frustration and inconvenience you experienced when trying to cancel your order. Our Customer Care team is available by phone, email, or live chat Monday–Friday 8am–9pm EST and Saturday–Sunday 9am–7pm EST; however, at the time of your call it’s possible our representatives were assisting other customers, and we’re very sorry you were unable to reach someone right away. Per your request, Order #5795304 has been cancelled, and a representative will be sending you an email confirmation shortly for your records. Again, we truly apologize for your experience, and we appreciate you bringing this to our attention; we take feedback like yours seriously and will be sharing it internally as we continue working to improve the customer experience. We want every experience to be a positive one, and we do hope you will give us another chance and shop with us in the future. Thank you for taking the time to update your review. We truly appreciate you acknowledging that your order was canceled and refunded, and we’re glad we were able to resolve the matter for you. We also sincerely value your constructive feedback regarding our website and self-service options. We understand how important it is for customers to have a simple, transparent way to manage cancellations and returns, and your comments help us identify areas where we can improve. Providing a smooth and reliable customer experience is very important to us, and we are continuously working to enhance our processes and accessibility. Thank you again for your feedback and for giving us the opportunity to make things right. We hope to have the chance to assist you again in the future and provide the seamless experience you deserve.