Qinlin J.
the product did not have the outer…
the product did not have the outer plastic wrap, and it appears to have been previously opened and resealed with a new sticker. Additionally, the barcode on the side of the box seems to have been scratched off, almost as if it was removed with a knife. This has raised concerns for me regarding the condition and authenticity of the product.
Response from eCosmetics.comFeb 27, 2026
Thank you for your feedback. We’re sorry to hear about your concerns regarding the product you received. Please be assured that all products we sell are 100% genuine. We only source brand-new items directly from the original manufacturer or from authorized suppliers. Our decoding and inspection process is in place to maintain inventory accuracy and ensure product authenticity for our customers. We understand your concerns and greatly value your trust. We offer a 100% satisfaction guarantee; if you do not wish to keep the item, you may return it for a full refund. Our customer care team has already reached out to provide a resolution. Our team is always available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.