Educated C.
BAIT AND SWITCH SCAM!
Ecosmetics lures unsuspecting consumers with highly specifically worded 30% off offer codes, then switches to a 15-20% discount at checkout. This has occured at every purchase. I contact ecosmetics who directs me to the fine print of exclusions. The problem with these deceptive tactics is that the wording of the 30% offers ecosmetics sends me, are very clear in regard to the 30% discount to hook the consumer, that it can't be refuted with fine print. Talk about brazen! For example, "all men's fragrances 30% off. Or "30% sitewide" Or "20% off sitewide plus $25 gift card, and on and on. All men's fragrances, for example, means just that. All men's fragrances!! It's unbelievably dishonest, unethical and deceptive to then not honor the 30% off for a men's fragrance. I have responded to 30% offers the moment received, only to receive a message at checkout, "this offer is no longer available". "Use this code instead" (for a lesser discount) When I complain about the deceptive tactics I'm directed to the fine print and boilerplate talking points that takes away the 30% offer each and every time. Again, highly specific wording is not to be undone by a vague disclaimer just as the unsuspecting consumer is checking out. My suggestion is to avoid ecosmetics at all costs due to their sophisticated bait and switch tactics. Perhaps spend a few bucks more if necessary, and patronize businesses that don't spend so much time and energy duping the consumer. Don't believe it? Simply do a Google search of consumer complaints against ecosmetics, the BBB, etc.
Response from eCosmetics.comFeb 28, 2026
We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We would like to clarify that there was absolutely no intention to mislead you or create a “bait and switch” experience. Certain brands and specific items are subject to discount limitations requested directly by the manufacturer. Because of these brand policies, some products are excluded from sitewide or category-based promotions. The specific item you’ve referenced does fall under brand-imposed discount restrictions. While we understand how this can be disappointing, these limitations are outside of our control and are required as part of our agreements with the brand. Customer satisfaction is our top priority, and we have been in contact with you several times to provide clarification and further assistance. Our goal has always been to ensure transparency and help in any way we can, our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. We’re always happy to assist.