Daisy R.
e-Cosmetics is the Totes McGotes Galore
Absolutely love e-Cosmetics.com, their customer service, the products, and the manufacturers who are always willing to go the extra mile if a problem arises. There are actually people at the other end of the 800 number. They resolve issues swiftly and politely. The customer service reps will answer your questions about products and help make a decision too. They are the friendliest people I have ever encountered on this side of the beauty industry or retail, in general. You can't go wrong with e-Cosmetics. They literally have everything you could possibly need. The only problem is it is probably out of stock. I just wish they could order more of the popular items, so they didn't run out. Keep up the good work. Thank you Rosemary, Taylor, Johanna, and Sandice for all your help through the last year too, I really appreciate your effort. Rosemary, you were able to get me a new Dr. botanicals Green caviar Argan Night Oil replacement when the USPS lost mine in shipping and my heart was dead set on that, The team worked miracles on the Lancome Tressor Rare Lifting Creme that looked like a hard boiled egg when I opened it. A replacement might have been out of the question because it was clearance item, but you girls found one. E-cosmectic's is the Totes McGotes Galore!
Response from eCosmetics.comJun 26, 2026
Thank you so much for your incredibly kind and thoughtful review! It means so much to hear that our customer service team has been able to provide the support and care you deserve. Our team is always happy to go the extra mile to help resolve any concerns and ensure our customers feel valued. We also truly appreciate your feedback about popular items selling out. We’re always working to improve our inventory and bring our customers the products they love. Thank you again for your continued support. We truly appreciate you and look forward to welcoming you back for your next shopping experience with us!