Alexis S.
Unprofessional and false advertisement!
This company was a God sent when I first was approached by a gentlemen named Andrew inmy newly developed neighborhood, StoneHaven Jeffersonton VA. I was told I'd pay a ONE TIME FEE OF 169.00 which I approved for the first time services in JULY 2023!!! I was then told they were coming back after 30 days to remove the spider eggs and whatever other type of pest that spray they used wouldm!e come out and lay eggs. After the 30 days they would come and remove the eggs free of charge!!! Or excuse me... his exact words were "ALL INCLUDED with the ONE TIME FEE"! I RECEIVED an email yesterday evening saying they had scheduled a 830am to 1030am apt on today's date Aug 16th 2023. Immediately, I called the number and texted it "unavailable number and a number not in service"response is what I received. So I sent an email, saying I would NOT be available for this apt THEY made without my consent or knowledge and to contact me at my number to reschedule (thinking this was still just an all included visited from the one time fee). I revcieved no response. Today goes by (I'm a full time nurse and a single mother of a special needs child).... so let me be clear when I say I tolerate absolutely no nonsense. With all I'm dealing with I still preform and stick to my job description when I work. I accept the same from others. I returned home today, with a "ecoshield service" slip on my door, turned it over and it's 100% BLANK! NO SIGNATURE, NO DESCRIPTION OF WHAT THE SERVICE WAS THEY PREFORMED, NO TECHS NAME OR TIME OR EVEN A DATE! THEN I NOTICE THE LITTLE FERTILIZER PEALETTS ALL IN MY FLOWER BEDS and along my landscaping. I know it's their fertilizer because the tech who came the 1st time dropped the entire bucket of fertilizer in my driveway the day of the first (one time fee) visit. I can identify that stuff spot on... it has a funky odor too. I assumed they did the outside of the house as far as removing the eggs and cobwebs they told me they would return to do. As I walked around my property I notice none of the spider webs or eggs had been removed. Very irritated and conffussed. I SENT ANOTHER EMAIL (just what I'd love to spend my time doing after working all day, and caring for others...) #NOT! No response. At 1005pm I received an email... not just any email... a ecoshield recipe email for 169.99 dollars for a bi-monthly service fee. These horrible people STOLE FROM A SINGLE MOTHER! THEY DID NOT HAVE MY PERMISSION TO CHARGE ME A 2ND TIME AND THEY DID NOT HAVE MY PERMISSION TO PUT ANYTHING ELSE ALL OVER MY YARD TODAY. SOOOOOO FURIOUS!!! I WAS KIND TO THESE A HOLES, I DIDNT FREAK OUT WHEN HE DROPED THAT CRAP ALL OVER MY DRIVEWAY, OR WHEN THE TECH LAYING THE FERTILIZER GOT IT ALL OVER MY SONS TOYS, TOXIC OR NOT I DONT WANT THAT ANYWHERE NEAR MY CHILDS PLAY ITEMS OR ANYTHING HE OR I TOUCH. I GAVE THEM WATER BOTTLES CAUSE IT WAS HOT AS HELL. ALSO SCHEDULED THE 1SF APT FOR 7PM... ANDREW talked a good pitch and when he said "oh 7pm no problem we leave at ,like 8pm from customers houses" then they showed up at 5pm I never complained even though that's insanely unprofessional to show up 2 hours early to a client's house. Did I report them... no. Did I cancel... no. God, Wish I had!. Now I'm dea,in with a canceled card and a bank report for an unauthorized transaction and won't have anew card until sometime next week and now my kid and I have no access to my money. I'm livid!!! Shame on you people in northern VA scaming us and praying on a newly developed neighborhood. What goes around comes around. You get what you put out in this world, just remember that when karma bites this company in the tushy. God bless and I hope you go out of business. Not to smart I will add... we all have ring doorbells in this neighborhood. My ring subscription is very much active. Tonight, I went back and replayed the pitch conversation from that day I was aproched in my driveway by Andrew or Andy, whatever his name was... selling ecoshield and you can hear every word clear as day.... "one time fee then goes on to say what was all included and the future visits". That and this screenshot of the ucompleted service slip and unauthorized $169.99 email recipe from today's date... is all the proof I need to take to every social media account I own and where ever else I can voice my exsperienanto warn others.



