Eco Shield Pest ControlReviews of ecoshieldpest.com

Hidden fees. They will lie to you. And once you try to ask about the billing they will procrastinate so you can pass the 150 day mark and put you in collections. Service was halfway done since day one. Customer service is horrible once they have your card on file. Do not recomend this business unless you want to fall in their trap. Their services made no difference!

Walked around the neighborhood claiming neighbors were customers, and when talking to neighbors that we were customers.

Ecoshield missed appointments. was not timely in responding to hornet and ant issues. upon trying to cancel service the customer service representative would not cancel service negotiating high cancellation fee and requiring additional service visits. really poor customer experience. Switched to Orkin and already having a much better experience.

The initial service was great. About 8 months later, I ran into some unexpected expenses and could no longer justify the price. I canceled well before my next service date. They have since sent me to collections for the full amount. Why would I pay for someone NOT to do service? If I wanted to pay, why would I cancel the service? This is terrible customer service. Why not just be happy I paid for the services you provided and then hope to get me back as a customer next time, which I gladly would have done.

I feel that I was scammed. The salesman made it seem that this was a short commitment and I was getting a great discount. He never mentioned that this was a two year contract. When I found out after trying to cancel any further service, 4 months later, they told me I would have to wait up to March which was close to a year when I could stop the service. March is here and they are now telling me I have to pay $300 if I cancel. No one stands to their word and I am super mad at this company. I know I am not the only one going through this. Run as fast as you can from this company Ecoshield. They are scammers!

The technicians that came to my house were kind, knowledgeable and professional. Absolutely no complaints about them. I made a mistake regarding my contract, I signed up for 4 sessions a year. After I completed these (or so I thought) I requested to cancel for further service. I had only had 3 of the 4 appointments done. ECOSHIELD demanded I pay the remaining balance immediately. I tried to make another appointment to complete the contract but they refused to do so and threatened to send me to collection. I would have completed the contract had they let me. They were more interested in getting my money than provide the promised service.

I have been using Echoshield Pest control for almost 2 years. We had a quarterly treatment contract. I should have paid closer attention. Recently we had cameras installed. I was alerted that a vehicle had pulled into our driveway at 10:31. They sat in their truck until 10;36. They got out with a long dust rod and knocked on my front door. I did not answer. They proceeded to walk around my house holding this duster while texting. Seriously, just holding it. Didn’t touch my house with it. Then they sprayed a little here and there. Then got a container of granulated material in a 3 cup sized container and dumped it on my lawn in various random spots. All while stopping and standing there texting. They were back in their truck by 10:43 but proceeded to again sit in my driveway until 10:54. After that I called the customer service to cancel service. I was not offered any discount on that service and was told I needed to pay the full amount of 179.14 in order to cancel my service. Do not use these people. Reported to BBB.

This company is absolute garbage. I had a door-to-door salesman show up to my house, he claimed that one of my neighbors had called because of a rat/rodent issue in the neighborhood so they would be offering rat/rodent removal to the whole block at a discounted rate this week. I said sure, better to be proactive and especially if there's a discount. The salesman then signed me up for a monthly or bi-monthly spider/pest spray service. After I realized that I had been lied to I tried to cancel this service and thats where all hell broke loose. The customer service at this company is worse than trying to get Cable TV installed! They didn't cancel my service right away and now they're trying to bill me for an extra service that never happened. They don't seem to have any internal notes because I have had Text, Phone and Email conversations with 20 different people from their company to explain the situation and each time it ends with "OK, sorry for all of the confusion here - I will get rid of this balance due and we will stop reaching out" - And then a day or two later I'll get Calls, Texts and Emails from them - it's getting to the point of harassment now. They lied me into a service to start and are making it impossible to resolve at the end, this is just a company you should not give your hard earned money to