EchoPark AutomotiveReviews of echopark.com

inking it was as agreed and most of it was. I was slid the warranty paper work and told as we discussed the warranty coverage, so I signed as I was told again 5 yr/75000 miles. Checked my paper work and it was no correct as it said I bought a 3yr/36000 warranty that I was never even told about. I even have a text from the salesman that he did tell me about that coverage and didn't mean to mislead us when I believe as he had no reason to. The sales manager pretty much said well he can't honor that even though I was told that. The best he could do is cancel the warranty and refund me my money, or basically take my 2017 on trade (as he would give me a good deal) and get me a newer vehicle that can have the 5yr/75000 because that warranty can not be put on my 2017 even though I was told that. I know if this had happened to a relative of his he would make it right as I am not getting what I was told that I was paying for. I have called three times to see if someone will help guide me as this has been a good experience up till this point. If I had been told the correct info about the warranty I would have had a totally different conversation, but they already took my vehicle in on trade so I am stuck with this 2017. EchoPark, you are a good company, I'm just disappointed you are not trying to help me and pretty much giving me the same opinions everyone gets as my situation is not like everyone else.

Don't stay away from this place....RUN. Checking on vehicle availability means nothing as you will be told it is available just to get you into their store. They confirmed 2x during the day with me that the car I was interested in was still available. After driving a hour to the dealership, guess what... Shoddy operation, typical bait and switch. Too many other options to purchase a vehicle from a more reputable dealer. If trust matters, then find another place to purchase your next vehicle.

I am writing this review to alert you all that any place that has this many 5 star reviews and this many 1 star reviews is obviously disreputable. The good reviews are mostly fake. We looked at a Ford F150XL Hybrid. Something is obviously wrong with it because, it is 10-15 thousand below market value. What does that mean? It means the truck was probably a flood car or had an “off the books” wreck and repair. Buyer Beware !!

Let me begin by saying I am sure folks have had good experiences, I didn’t. In the last week I purchased 3 vehicles including this one and the other two went smoothly though not at this dealership. I found a wonderful car online and decided to make the two hour drive to get it and what I thought I was saving will probably end up a wash or costing me more down the road. For starters I pleaded with the dealer to have the car ready to roll so that I could be in and out quickly since I was bringing a check and had worked the deal online but…. I spent almost 5 hours there in part to the fact that it had to go back to detailing because it was not cleaned and after 2 attempts I left with it still not being cleaned that great. They didn’t fill it up with gas which I thought was a given. Even though the deal was done online I still had to wait on the “appraiser” to look at the trade (mind you he is in no hurry and bee-bops and shuffles around without so much as a smile or hello, as a matter of fact the management hides behind closed doors and drag around like just because they have to be there all day so should customers. As far as the car I love it, but there multi point inspection before selling it failed to catch the major oil leak that I found in my driveway after getting home and parking it. Thankfully it still has manufactures warranty and I take it this week to be repaired. My salesman Muhammad seemed to be more concerned about getting high marks on a review than actually working for it as he pressed me multiple times about a strong review however, I’m unable to do so. Again I can’t speak for everyone but I will tell you to shop around. You will find folks that dress the part rather than look like construction workers and you will also find people that inspect a car before throwing it on the line to be sold. If you dare give it a shot you will be able to find a sales person quickly as they all gather around the front desk to check out the women on the lot and are not shy about saying how they feel. In my years of buying cars and being in the car business I can tell you the way they do business is pretty bad but don’t take my word for it, read and remember my review and try it out for yourself. I can guarantee you will agree with the majority of what I am saying.

The worst. Let me just say this, go elsewhere, never buy a vehicle that used to be a rental, and never trust the Carfax because not every business reports to the Carfax, especially rental agencies. And they won't tell you that the vehicle used to be owned by a rental agency. What they'll tell you is that nothing has been reported on the CarFax. I had the vehicle I purchased checked out by two mechanics and two friends who told me to take it back, but it was too late. It wasn't even a month when the 1-year old vehicle started driving funny, veering, and making sounds. The mechanics said that the issues are obvious to anyone who repairs vehicles. But, of course, they hid this. I've only had the vehicle for over a month, and it is getting worse and worse. Four people verified that it was obviously in some type of collision, needed a alignment and really BAD, and the struts were bent. These issues of course, didn't show until after their seven-day window. But EP's service department denied see anything, even the badly-needed alignment and balance. None of them are honest. They will lie, cheat, and deceive to get your business, then have a nerve to get mad when you don't want their little extended warranty after they've already cheated you. I have to trade it in and be upside-down on the cost of a new vehicle just to make sure I have a reliable vehicle. But they are cursed, so that's that. I learned the hard way, but you don't have to. Go elsewhere. And wherever you go, get the Carfax AND the Reconditioning report on your used vehicles. Go directly to at least two mechanics and do not put ANY money down on the vehicle when you finance it. You can always put money down on the principal balance and refinance later. It's not just one location that's predatory. They're all in it together. And you deserve better. They will have you do a review for them while you are still at the dealership and hadn't had the car for even 24 hours. So, of course, your review will be positive and done unaware. So, don't let them say that no one else feels this same way. Don't do any reviews on anything until after 30 days.

Echo Park North Houston-Buyer Beware. I purchased a 2017 Toyota RAV4 LE 18K miles in Februray 2020. I asked the saleswoman 2 times if car had ever had any body work or repainting from wrecks/collison/vadalism etc. Was told 2 times from the saleswomen the car has never been wrecked or damaged and has never had any body work or repainting. I walked around the car and did not notice any prior body work or repainting. The Car Fax report she provided did not have any wrecks on the report. One year later in February 2021, Houston had a freeze with low temps for several days and several hair line cracks in driver's side rear quarter panel appeared and the rear bumper started to separate. Since then, additional cracks in the same quarter panel have appeared and the cracks have also enlarged and the bumper separation has increased. I have since noticed paint overspray on the left side hatch back edge and the rear driver's side door frame does not line up with the car's body frame. The car had a driver's side rear end collison and was repaired and painted, and the repair was not done correctly and the repair area's paint job is bubbling and the paint sheen in the repair area does not match the rest of the car's paint. Buyer beware when dealing with Echo Park.

I bought a 2020 Honda Accord from EchoParks. I need my car to be legal at all times due to my job. So the 30 day temp tag works well for those 30 days. However, I asked the dealership days before my tag expired where my new legit tag was. I was told It was on the way to their headquarters and I would have it on the day of expiration or the day after. The day comes....NOTHING. I ask the following Monday (5 days AFTER my tag expired, since no one bothered to reply to my messages) and I finally got told It should have been delivered and they would look into it. I get a call from the Charlotte Location saying my car doesnt have a tag on the way BECAUSE IT NEVER GOT INSPECTED I'm sorry how do you go the entire MONTH and not realize the car cannot be legalized because of YOUR mess up!? So now I have to get it inspected MYSELF and Still wait for the damn car to get inspected. I'm pissed and they don't seem to care that they messed up. Just avoid these people because this isn't the only review I saw about this.

Thieves and liars!