EchoPark AutomotiveReviews of echopark.com

The car I bought originally had floor mats. When the car was "detailed" and brought out to me, I took it home and realized the car only had 1 of the 4 floor mats. I have reached out on SEVERAL occasions to try to obtain them,and to no avail. I've reached out directly to the salesman that helped me with finalizing the purchase- he said Customer Service would get back to me- never happened, any of the times he and I spoke. I keep sending reviews as a response to the email questionnaires that are sent out, am asked if I would like a customer service rep to reach out, and still receive no follow-up even when I respond "yes". They are great at sending out emails to get your feedback, but I have yet to experience any follow-up or follow-through. I'm bummed, to say the least. Yes car mats are replaceable... but when you spend a hefty chunk of money on a vehicle, and the mats are pictured with it, you kind of expect to get what you assumed you were paying for.

I filled out one of these several weeks ago expressing some dissatisfaction with the car I had bought and didn't receive any kind of response so I'm guessing these comments are rather pointless.

Very poor after sale customer service. Almost abusive and degrading to talk to these folks. I had to go back to the dealer to fix major issues that they would not own up to within the 90-day warranty.

After purchasing my vehicle they offered to replace the rotors as a goodwill repair, which was great because they were starting to make the car shake from the time of purchase. When I brought them in they replaced 2 and rotated 2 after which time I heard squeaks coming from them. Brought it back and said maybe some dirt in there but all good. Not all good and kept squeaking so I rated them with those details and the manager called right away, great job on his part. I brought it in a 3rd time to a different location upon his recommendation and they said the rotors were improperly installed so that was the cause, replaced all brake pads and rotors to be safe. Within a week more squeaking, when I stopped by they said I got dirt in there and they can't control that. Had my car into the Honda dealership for a recall and asked them about it, they took a look and said it looks good but could be aftermarket pads causing it as they didn't see anything wrong. So this goodwill repair is turning into a nightmare!

I used the free car wash and it tore the antenna off my truck. This will cost me to get fixed, and the car wash is really a poor one, the technology is outdated for sure. Get a new system!! Thanks, PS: I still love the car!!

Please work hard

Buying experience was good - car is a problem. It is my newest car and I have had to put the most work into it. I was considering buying additional cars with you - now I will not. . .

Bought a car from here and though they mentioned it's certified by them.. it had a squeaking noise coming from brakes after 1 month of purchase .. after 7-8 months when I went there for servicing they mentioned brake pads are all gone and you need replacement .. They don't negotiate which is fine but atleast don't compromise on quality.