EchoPark AutomotiveReviews of echopark.com

only 4 months has gone by and my car basically completely crapped out on me. When I had purchased the car, I was told it was properly and fully inspected, and I also signed knowing there was a recall on the door latches. I'm a nanny and NEED a safe car. Two days ago while driving on the highway on my way to pick up the kids, my check engine light came on and my car shuddered a lot and stopped running. I got it to Echo Park in Stapleton, not the Arapahoe location I had originally purchased it at, they had told me there was a recall on my transmission and that I needed to bring it to Ford and they weren't sure why I was not told about it when I bought it. Not only did that upset me, but when I brought it to Ford they had found a LOT more than just the transmission wrong with it. It needed new engine mounts because they were completely deteriorated and there were leaks throughout my car and I was told these problems were there for a while. When I had called Echo Park to see if the damages were covered under my warranty, of course they were not, so I had to pay a lot of my own money out of pocket. I then called Echo Park back today to speak to a manager after paying for the damages because I just felt lied to and like I shouldn't have had to go through this not even 5 months in as funds were still tight from the initial purchase. Jim, the manager, did not really seem to care, kept putting me on hold and made a lot of different excuses about why they didn't have the recall information on the transmission (probably because they wanted to make a sale that day) and also resumed to say that "we can't promise to do the best inspections every time and we can miss stuff from time to time" which made me immediately take back my good review and recommendation for Echo Park. I literally almost died on the highway from them "not doing their best inspection" and did not even get an apology. I am very disappointed in their customer service and no longer a happy customer. In my opinion this is something that happens on Craigslist after 4 months, NOT a dealership. They should make sure EVERY single vehicle is leaving the lot SAFE with NO excuses regarding inspection. Very unprofessional and obviously not as honest as I first thought.

Had problems with my car less than 6 month. After buying my car a month after took my car for a light on with oil. They fix it but a month same proble. Also asked them to check for a riddling nose on tire brakes. They said everything is fine. But now I have a big issue all the brakes wire and pad are complete destroy. Took my car to a different mechanic. Would not trust them .

Had my car for 7 weeks problem is still not fixed

salesperson was more worried about his doctor app. than selling us a car then when it was time to pickup the car no one new where the car was for 15min then it took another 90mins to clean the car up and no one even came out to deliver the car to us we wont be recommend echo park !!!!!!!!!!

I am having a service issue and it seems like nobody except the sales person gives a crap I feel as though someone sold me a car that is not perfectly operational is my first used car and maybe my last used car

I had gotten t-boned in an accident which totaled my car, so I was looking to find a good deal on a vehicle quickly. When I went in to EchoPark, the people were friendly enough, but they are unwilling to negotiate the price of the vehicle with you. At all. Their supposed reasoning for this is because they are offering the "best deal possible". Part of this is my own fault for not doing more research, but I was on the last day of my rental car contract and wanted to be done with my car search. Thought I was getting a good deal because the car was still covered under factory warranty, but little did I know, the car was already valued under the price they were asking at the time I paid for it. Therefore I was upside down the second I drove the car off the lot. The car also had a chip in the windshield that they would not replace at the time that I purchased the car (they only filled it, which actually worsened the condition). My payment is too high and the longer I have this car the more screwed I am, so I am now looking to trade less than a year after getting this one. I will not be returning to EchoPark, nor will I recommend it to a friend. Do your research, lesson learned.

After one week of having my car, I found duct tape holding up the fender liner. EchoPark wouldn't take responsibility for it, so I am stuck paying for it to get fixed out of pocket. I attempted to get it fixed through their service department, but it took them over 2 months to get the part ordered, so I gave up. I will never buy a car from there again and recommend against anyone else doing so. They are not a trustworthy dealership.

We totaled a vehicle we had purchased from Echo Park and returned to purchase a replacement. We provided a letter of explanation to explain why we had a loan still active on the previous vehicle, hoping to get approved for a new loan. We dealt with a different salesman than we had used for the previous vehicle purchase and did not have a good experience. We were not approved for a loan, even though we had recommended they use our letter of explanation and deal with the credit union we had used for the previous vehicle purchase which already knew about our situation. We left Echo Park and returned the following week to deal with the salesman we had used for the first vehicle purchase but the finance manager did not even want to process our loan application. We would suggest using a different dealer if this is the way they treat the previous customers.