EchoPark AutomotiveReviews of echopark.com

Support after Sale ? FORGET IT ... called 5 times post sale and never got a call back. Commented to Corporate via "Contact Us" they responded but ZERO follow up by the local Houston Dealership including the GM !! and that 190 Point Inspection WHAT A JOKE, my printed copy was obviously pencil whipped, checking OK for features my vehicle doesnt even have !! they skipped over 2 bad tires, leaky shocks, one worthless windshield wiper ... paperwork review after the sale has a different damage report than the one I got online.... I'm very worried I have bought someone elses problem.... now I will say when called on the tires and shocks it got fixed at the expense of to afternoons time on my part ... thats the 2 stars

I went to echo Park Henderson Nevada April 5th to purchase a 2020 Nissan kicks Sr (I'll tell you what that really stands for later) with 56,000 miles for the low low price of $16,189. That day in Nevada just happened to be cloudy cold rainy and not a great day to look at a car but I knew I had 7 Days 250 miles return policy. The $3,000 below manufacturer suggested retail price is quickly filled in with add-ons and service warranty which cost $3,000. It stated all of that was optional but the dent and paint and the catalytic converter theft thing we're already figured in when he brought me the finance sheets. Just that was $4,500 then the document fee since Nevada doesn't have a cap on it they chose $699 then title then smog so it got up to the 19,000 and something and I wanted to finance a little bit of it but my credit isn't that great my interest rate was high so by the time I got done I looked at the final sale it was $31,000 and some change twice what the car initially started out as. I had the money to pay off the balance if I decided to keep the car. Okay red flag number one when I called progressive to get my quote I had progressive before no accidents had one ticket for unlawful use of a cell phone the girl came back and said oh I've never seen this before the underwriter wants this paid 6 months in full a total of $2,443 over $400 a month. I quickly found another insurance company and out the door I went Sunday was the first day I could go over the car first thing I noticed was a small dent over the passenger side tire well also I could see sanding marks that were painted over door gaps were off on passenger side overspray on the bumper tail lights one was flush to the quarter panel one was sticking up driver side was the worst the bottom front gap of the door literally was touching each other and at the top it was about quarter inch Gap, Hood alignment was off I checked the dates on the headlights they were both the same date the car was from Laguna Beach one owner no accidents on Carfax had the car serviced every 7000 miles oil change tires rotated I would expect to see some corrosion from sea salt on the metal parts but also noticed a lot of the plastic parts were brand new obviously this car was in an accident they didn't go through the insurance company took the money and got it cheaply fixed and then sold it and it made its way to Nevada. Monday while driving it back to the dealership the accident avoidance system malfunctioned and froze on the dash all the lights were lit up so the thing that's supposed to help me avoid an accident actually had an accident. I took a picture of it just in case it disappeared when I shut the car off at the dealership went inside told him I was bringing the car back it had been in an accident he said they don't buy cars in accidents I said well actually you do didn't ask me to come out with him you would think he would and then another guy went out so I went out. I pointed it out the door gaps the overspray the sand marks he told me even new cars have door gaps that look like that I said no they don't. One of the guys came over to me not sure his position cuz they don't tell you and said the mistake you made was buying a Nissan they're not a very reliable car kind of a POS I told him I owned a Nissan truck lived in Vermont great car great in the snow and the only piece of s*** I ever owned that was a Nissan is sitting in your parking lot. I guess he was a floor manager came over and said what do you want to do I said I want to return the car he said fine proceeded to tell me how they do their 190 point inspection how the cars are thoroughly gone over. I said well it was a189 point inspection because nobody checked the glove box and in that glove box was the tear off of the temporary placard with the guy's name on it who bought the car March 27th and obviously returned it. SR = second return . I was told they can refund the money to my debit card they would have to issue me a check I got the check on the 11th my bank put a hold on it and then today I noticed they extended the hold another 5 days so now I can't get my money until April 20th because nobody wants to guarantee this check. Why would they issue a third party check it comes from Charlotte North Carolina then the issuer it has echo Park Henderson and then the pay to is me. You can't speak to anybody there's no direct lines to the dealership unless you have the person who helped you their carved every number they give you just brings you back to the same place. They don't care that I'm trying to get a car because the car is not coming from them. I DO NOT RECOMMEND ECHO PARK

Be aware of the superfine print! We saw a deal listed as "Great" for the car we were interested in buying, and visited Echo Park to test drive/buy the car. It wasn't until we asked for the purchase order that we discovered an added fee for some "Paint Protection". NOT listed on the Autotrader ad - apparently is IS listed on Echo Park's website... if you scroll all the way to the bottom. They refused to remove the fee.

Inquired to confirm availability of a certain vehicle. Was told that it was available. I set an appointment to see it. Drove 2 hours to the dealership in Cary, NC. When I went into the dealership... there was a nice "Welcome (my name)" to greet me sign. I check in at desk only to be told that the car I was to see had been sold. So frustrating. I give them 2 stars only because at least they filled up my Jeep with gas and gave me a $50 gift card.

Prepare yourself for a long review. My salesperson, Stacey, was wonderful. She is the only reason I'm giving two stars. My husband and I purchased a 2018 Ford Edge Sport on September 25th. The purchase process was easy. It was one of the better experiences I've had. It's what happened later that disappointed me and well, pissed me off. Stacey told us that they would take care of sending the title paperwork to the Wisconsin DMV for us since Wisconsin is our home of record (we're military). We wouldn't have to do a thing. Well, that's not what happened. At all. Chris Howell, who I believe is the Business Office Manager at the Thornton location, is nice, but a condescending jerk. I spoke to him on November 1st after finding out that the Wisconsin DMV didn't have our title paperwork. Chris let me know that Colorado DMV still hadn't given them the title. So of course, I'm a little upset that I was sold a vehicle that they didn't even have a title to. I let him know the tags were going to expire while we were in Wisconsin visiting family. He let me know I can get a new temp tag, but I'd lose 20 days or so if I did that right now, so I should wait until it gets closer to expiring. I reminded him again we were leaving for a couple of weeks and the tag expires a few days before we would get back. And I'm a little more heated because of his condescending tone, so I asked him if he was telling me to drive with expired tags across state lines since we leave on the 15th. He said, "No, that's not what I'm telling you." That tone.... ugh! I told him it sounds like I'm screwed either way. He said, "No one's screwed. We can overnight you a temp tag while you're in Wisconsin. Or you can pick one up before you leave on the 15th." I asked him when he expected to be able to send the title paperwork to the Wisconsin DMV. Then he proceeds to tell me that they will NOT be sending the title paperwork to the Wisconsin DMV for us because Wisconsin requires a VIN Verification. Side note: The lady I spoke to at the Wisconsin DMV thinks Chris isn't very good at his job because that's not true at all. Back to Chris. He let me know he would send it to our Wisconsin address instead, and we would have to take the paperwork to the Wisconsin DMV ourselves. I let him know that we are unable to do that because we are stationed at Fort Carson. We can't just take time off to go do paperwork because we were lied to. And here comes my favorite tone, again. "You don't need to go in to do it. You can fill everything out online and send in the paperwork that way." I ended up saying "We'll figure it out. Bye," because I didn't want to listen to his voice anymore. So I had my husband call and give the address we needed the paperwork sent to in Colorado so we could take care of getting our vehicle titled in Wisconsin. Fast forward to November 23rd. After finding out that Chris was wrong about the temp tag (a Sales Manager at EchoPark told us we could only get one 5 days before it expired, or anytime after it expired. Thanks for the wrong information, Chris. It's a good thing we didn't listen to you) we call EchoPark again to check in and see if they have sent the paperwork yet. And to make sure they sent it to our Colorado address. A representative let us know that someone would call us back. Our good ol' friend Chris called my husband back. My husband gave Chris the Colorado address, again, to ensure it's sent to where we are stationed. To cause less hassle and frustration later. Well, after giving the address to multiple people at the Colorado Springs location, to multiple people over the phone in the call center, and multiple times to Chris, IT WAS STILL SENT TO THE WISCONSIN ADDRESS!!! Now I have to have family overnight it to me because NO ONE at EchoPark listened to us, especially Chris. We will NEVER recommend anyone go to EchoPark, especially the Military.

My advice would be to watch out for their add-ons and interest rates. Echo Park (Duluth, GA) does advertise prices online that are slightly lower than other car dealerships and sellers. I found the car I wanted and it is in great condition. I put a substantial down payment on the car and I have an excellent credit score (over 800). When I went to pick up the car and sign the paperwork, I noticed that the interest rate was competitively high. Also, they added on GAP insurance (which I specifically asked them not to). They also added some kind of exterior warranty that I was lead to believe would cover dents, scratches and dings. Don't be fooled. The exterior coverage offers very little, if anything. Within a few months, I refinanced with another financial institution at a much lower rate. I also requested a refund for the GAP insurance and eventually received a check.

UPDATE: You really do get what you pay for. This dealership clearly does not inspect their vehicles with the "190 point inspection" their website advertises. A couple weeks after purchasing it I noticed the breaks were really shaky and squeaky. I took the car back to the service department and they confirmed that two rotors were completely warped and all four brake pads were completely worn down. The person who fixed my car communicated that he had complained about the lack of inspections being performed on vehicles before. I had to pay a real mechanic to verify nothing else on the vehicle had been left ignored. It also takes them a very long time to process the vehicle registration paperwork. I called to get a new temporary tag while waiting for the registration paperwork to go through. After leaving numerous unreturned voicemails, I was directed to the "internet pre sales dept" who stated they would email me a registration extension I could keep in my car for when I get pulled over. When I asked for a an actual tag for my vehicle, as promised by the sales team I was told "If you're going to make demands I will end this call". What?! Still no replacement tags, and no idea when my vehicle will be registered. ORIGINAL: Armando did a great job of getting my trade in vehicle inspected while I completed my test drive. The entire process was quick and easy. The trade in value was aligned with my car's market value, and there is no beating the vehicle prices at Echo Park in general. I'm super happy with the service and entire process. I also really love my new car!

We bought a 2019 Jeep and the camera kept going out and then the check engine light went on. We were able to get them fixed under the warranty we bought. However, the jeep dealership EchoStar sent us to told us that the cover on the air filter was cracked and is a $400-$500 part and that the dealership should take care of it. I called EchoPark in Centennial and they refused to fix it because it was after 30 days and told us to call the warranty company. EchoPark sold us a mechanical-only warranty so that was not covered. We didn't know there was a problem until now. After selling us a vehicle with problems you would think they would help us but they won't. I told them we will not purchase from them again and, unfortunately, they didn't care. You would think they would try to keep their customers happy.