EchoPark AutomotiveReviews of echopark.com

Purchased a Lincoln MKZ on the 29th of September 2019 in Grand Prairie; it was home for a few days and noticed fluid in the passenger floorboard. I attempted to contact my salesperson using the email he provided on his business card without response. I took the car to a local dealership where it stayed in the shop from the 2nd of October - 25 to have the evaporator core replaced. I've got to pay for insurance and have the 1st payment due all while not being able to drive the car. Vehicle only came with one fob and I got to purchase a new one, security code was not provided and was told it would be located and and mailed along with a $25 gift card because the car was not detailed on the date of purchase; still waiting on the gift card and factory set code.

I purchased a 250 GLA 2016 about 5 weeks ago. The 2nd week I drove the car.. I noticed a giant water stain by my sunroof, I had also opened up the bottom of my trunk space and found broken glass everywhere.I thought to myself that this car couldn’t have a leak? It must go through several inspections. WRONG. I live in the San Antonio area.. so the service center is in New Braunfels. I drove all the way for them to tel me to take it to Mercedes in San Antonio since it’s still under warranty. Mercedes informed me that the rear window was replaced ... and not put in right. They fixed the leak but found another. Mercedes explained this to echo park. Echo park took 3 days to go pick up my vehicle from Mercedes. They took it to their service center. Where I was “ told” they ordered the wrong part so I had to wait another 2 days. I also want to add I wasn’t offered a loner vehicle until after the 2nd week I was out of mine. I STILL don’t have my car. I bought the car September 23rd. Took the car to New Braunfels October 10th to be told to drop it off on the 15th to Mercedes. Car was ready for pick up on the 17th of October at Mercedes, Echo park didn’t pick up until 19th of October. It’s been at their “ shop” ever since. All my updates include “ unfortunately we ordered wrong part.” If you know what’s wrong with the car in the first place WHY CAN’T you look at everything wrong with it. The customer is NOT your boss. You should know what to do. Not the customer. I very much want to return this car for a full refund.

I would first say that the lobby is comforting. But, that is where it ends. I counted about six sales people standing around doing nothing. The salesperson, I think her name was Nan, seemed unhappy with her job, and Echopark, in general (even the free coffee). No real enthusiasm regarding the vehicles and the sales process. What made the experience worst was when the salesperson, Nan, "snapped" at me for saying that vehicles made in Mexico were poor quality because of low wages. Finally, I took the 2019 Ram truck for a test drive and the transmission "shook". It only had 12,000 miles on it. I found out, according to Nan, all of yhe vehicles are taken on joy rides by the sales people, which explains this! Echopark is a scam- no bargains here, and unprofessional customer service!

I live in Charleston, Sc and bought a car from Echo Park in Charlotte, NC. This was one of the worst mistakes I have ever made. Unfortunately, the salesperson told me the dealership would register the car and I would receive the car tag in a month. A month later my tag was expired. I called the dealership and was told the dealership didn’t have my phone#, home address, or email address to give me the information to register the car. I’m shocked how someone can lie. The dealership had all my information. I was told how to register the car in my town and was told to send a copy. I complied and sent a copy of the paid taxes. I was told I would receive the tag in a few days. A week later, no tag. I called Echo park today and was told the tag would be over nighted tomorrow. At this point I have no confidence in this company and I’m not sure I will ever receive the tag. If you are looking for a good dealership, look elsewhere. In a month I have had to buy a new tire, have the car serviced, and drive on expired tags. I’m praying I don’t get stopped by the police with expired tags.

My wife and I purchased a vehicle on 06-25-2019 around 7:30 pm from this location. Everything "seemed" to be perfectly fine with the vehicle. On 06-27-2019, so within about 1 and half days of driving the vehicle the check engine light turned On and the vehicle seemed to being driving a little odd. The RPM's would rev up and the vehicle seemed to not want to accelerate. It was later in the evening so the only thing I could do at the time was to take to an Autozone and check the code to see what caused the check engine light to go on. I got the code " P0507 " - which indicated it was the" Idle Air Control – RPM Higher than Expected" - So the exact way the car was driving, is the error the system gave. - I called EchoPark to set up an appointment to have it serviced. Now, when we purchased the car, we were told that there is a 30 day/1000 mile warranty for the vehicle to ensure everything on the car is ok. That anything with the Engine or Transmission would be covered - We went to the appointment that following Monday 07-01-2019. We were told that the Tech checked the vehicle, and received the SAME error code, however instead of fixing the issue or replacing the part that clearly caused the check engine light to go on in the first place.. we were told " it seems to be working properly now" and its not covered by the so called "Warranty" the dealership provides. I personally spoke to a manager Michael, who told me that even though the check engine light came on, that I verified the error code, that his tech also verified the error code.. that regardless , they would not be able to fix the issue because it was a " computer glitch" (which should now I be concerned about the computer system in the vehicle if is giving false errors that both myself and their tech confirmed) - This is ridiculous. Within a day and a half of buying this car and validating all info, they still refuse to assist and replace the part which is around $500.00 - I do not recommend this place whatsoever and we will not be back to purchase the 2nd vehicle we were looking at.

I spent a lot of money to purchase a car from EchoPark. The staff who helped me with the purchase bragged so much about how extensively they service the car before selling it. However, 4 weeks after buying this car, I started having problems and the staff at EchoPark was so unhelpful in proving a reasonable solution.

I went to EchoPark, because I found a vehicle online at their dealership that I was interested in. I have had nothing but trouble with them since deciding to buy the car. First, I asked that if I used their financing method if they could ultimately get the financing done through my credit union, and they said yes. Then when the paperwork came through the financing was done through a different credit union. Second, the one thing that didn't work on the car when we test drove it was the turn signal, and they kept the car to fix it. It took them two weeks to supposedly figure it out. Then when we went to pick it up, we drove a couple blocks away and discovered it still was a problem, and we had to turn around and bring it right back. Then it took another two weeks before we could pick it up again. They told us several times they had to go over the entire electrical system repeatedly to find the problem. Then a few weeks after bringing it home, the car wouldn't start, and I had to have it towed. The mechanic that looked at it said the previous owner had gerrymandered the electrical system, and it needed a different battery and replacement of much of the electrical system which I ended up paying for. Obviously, EchoPark decided they were going to try and fix the turn signal problem without telling us about the electrical problems with the car. Either that, or the staff was so incompetent that they couldn't recognize the greater problem after working on it for a month. Given that the problem was recognized by the mechanic I took it to in a few minutes, I am betting it was intentional, and that speaks to an integrity problem with this business. Third, I bought the gap insurance, and they told me that if I wanted to cancel it at any point I could get a refund of the unused portion--I just needed to call them. It turned out I paid the car off soon after purchasing it. I called them to cancel the gap insurance. After waiting several months and not receiving my refund I called them back. They then sent me an email, and told me they sent my check to the credit union that I had it financed with, and the credit union cashed the check. Why would they send the credit union a check for my gap insurance that I paid for!? EchoPark told me I would need to contact the credit union and talk them into issuing me a refund! EchoPark has consistently demonstrated to me incompetence and a lack of integrity in the way they have worked with me. I notice there are a lot of bad reviews from other about them also posted online. Don't buy a car here!

I sold my 2008 Audi A4 to the Echo Park in Denver. Appraisal was fast and easy but…… I still haven’t received payment for the transaction. The Echo Park website clearly states that you can have the funds directly deposited into your account or have a check cut in your name at the dealership upon completion of the sale. I wasn’t given any of those options. I was told to provide my email address, and someone would contact me via email within 24 hours to request my bank details. Once their finance department has received my account details, they would begin the payment process which could take up to 1-2 business days. I wish someone would have explained that to me before I sold my car. I don’t know if I would have gone through with the appraisal process or even sold my car to Echo Park. I’m disappointed in the lack of professionalism. If funds aren’t received soon, will move with legal action.