EchoPark AutomotiveReviews of echopark.com

RUDE!!! UGLY!! DISGUSTING!! WORSE COMPANY TO DEAL WITH!!!

We did not enjoy our experience buying a vehicle from Echo Park. There is no customer support as soon as you leave with car. No help if you have a problem.

Bought a car in Sept 2020 just went through my paperwork and they included a bunch of warranties that i did not ask for or approve. DO NOT BUY A CAR FROM THEM....REPEAT....DO NOT BUY A CAR FROM THEM...DO NOT BUY A CAR FROM THEM

Man these guys are a waist of time. Got here at 10am it’s 1:40pm in the afternoon and I’m just now singing the papers. The sales people are trained to add warranty for the sales contract and after telling him I don’t want it I had to yell at him to take it off when he came back with it attached. I hope I won’t have to buy a car from here again. Every person here is just wolves disguised as sheep.

We purchased a vehicle in October 2019. At first we thought everything was great. We were highly pressured into purchasing the Permaplate Appearance and Dent protection. We originally declined but kept being pressured and were told that it pays for itself the first time you get your car scratched by a shopping cart in a parking lot. Fast forward several months....someone ran a shopping cart down the driver's side of our car while in a parking lot. I called Permaplate to make a claim to have it fixed and was told that was not covered. I explained that the EchoPark sales rep at the Thornton store specifically sold us the policy saying that type of damage was covered. The Permaplate rep apologized, but basically said we were lied to and they could do nothing to help. I've been in contact with EchoPark corporate to no avail. DO NOT PURCHASE WITH THIS COMPANY AS THEY ARE NOT HONEST AND DO NOT BACK UP THEIR WORD. All we asked was to refund the money we spent on the warranty as it was sold to us under false pretenses. Save yourself trouble and go elsewhere....if they will lie about this, they will lie about anything. Very disappointed.

Avoid this dealership at all cost. The sales process is relatively easy because they truly have a no haggle price. During the sales process, the staff is friendly and seem to want to work for you however after the sale, the service is non-existent. After the purchase, I drove the vehicle home and immediately started to notice noises in the suspension. I called my salesman, Cody, to address the issue, he explained that he would schedule a service appointment but he never called back. I left 2 vm and a text message but still no response. They promised a 30 day/1000 mile guarantee/warranty but trying to schedule an appointment to have maintenance issues addressed was like pulling teeth. I eventually drove 45 minutes to the dealership to talk to someone. On the way back to the dealership, a piece of the undercarriage cover fell off and with it dragging underneath the car I continued on to the dealership. Upon arrival, I speak with Destiny, a customer service rep who takes my car to the service department to have them look at it. In the meantime, I speak with a sales manager named Joseph and explain my regrets about buying the vehicle because this is only Day 3 of my purchase and things the experience thus far is terrible. He advise me that I couldn't swap the car but I could trade it in but at a $1500 loss. I found it absurd to lose that amount of money within 3 days so at this point I'm forced to lick my wounds and to swallow my 4 year commitment. Soon after, Destiny returns with the car and say that they have to order another cover and she will call when it comes in to have it installed. She also explained that they would address the suspension noises at the time of the appointment. I waited 9 days with no response so I decided to call her. Of course there is no answer so I left a vm. The next day, I get a vm from a Mariam saying that the part is in and I need call to make an appointment. I quickly call back to get a Mike on the phone who has no idea why I was calling but would get back to me. Fortunately, Mike kept his word and called back within 10 minutes with an appointment time for the next day. I brought my car in on the next day (Day 13 since purchase) and met with Destiny. She soon returned to state that the service team cannot trst drive the car to troubleshoot it because it only has 1/8th of a tank of gas. I'm not sure of how far they have to drive to rest drive it but I'm sure that it could have been done with that amount of gas. So after leaving the dealership to go and refuel my car, I am now sitting in the waiting room, waiting on the news of the repairs, writing this review and further regretting ever stepping foot in this place.

Terrible Place to buy a car They will lure you in with a no haggle price and add THOUSANDS of dollars after wasting HOURS of your time. Their google reviews and carguru reviews are FABRICATED by their own employees looks like. If you look at the accounts most of them have only left one review. o Haggle price “14999” Drive out price “31000” Refused to sell me the car after I opted out of the warranties and didn’t have a trade in Wasted 5 hours thinking I was going to settle on this car for a reasonable price Just would not recommend at all, stay away. You’ll be paying thousands more just for a little fancy showroom and scam artist.

Worked with Jorge Martinez at the San Antonio location on a Toyota CHR. He pulled our credit, all details were worked out and we were scheduling a test drive. As soon as we said we need all of the various insurance they tried to push on us, suddenly the car was out on hold for someone else. After calling to speak to a manager, was told that’s just how it is. Will never recommend Echopark to anyone!