EchoPark AutomotiveReviews of echopark.com

My experience with Echopark was horrible!!!! Everyone acted like they couldn't be bothered!!! The sad part is both my friends purchased their vehicles from echopark so they were the ones that brought me believing I would have a great experience. Imagine their disappointment as well.

I found that Thornton EP is a fast talk poorly managed z and millennial dealership.. Many lack social skills yet make $25/hr to sell overpriced (3-6k over KBB) cars. They keep sending emails asking to sell a car I bought there so I called and they didn't know what to say or how to proceed. As if no one knew EP runs ads..? Their website page designed to value cars and contact sellers is dysfunctional and calling was a waste of time. This is our future folks. The Colorado indoctrinated woke generation in charge.

Horrible experience "Run from this dealership before you regret it... HORRIBLE..." Run from this dealership before you regret it... HORRIBLE AFTER THE SALE SUPPORT! I bought a car from the Cicero locating. Was a long day, asked for my payment with and without the warranty and when they came out the warranty was included, and financing was done. Was such a horrible day, it was late and all I wanted was to get out. So, I cancelled the warranty not long after and have now been getting a HUGE run around to get my nearly $3300 refund. A few months have passed, not the 4-6 weeks that I was told. Echo is telling me that the bank will be sending the refund, but the bank is saying that Echo should. I ended up hating and getting rid of the car because of all this, the loan was paid in full, Bank of America said that they have sent Echo proof of $0 balance weeks ago and still Echo is saying that they have no proof that the load is paid. BofA is sending out another 0-balance letter to me and Echo and I have asked Echo to reach out to the BofA representative on her direct number so she can get a fax number to send that let directly to them. See if that gets done. Then I get by Echo that even if they do receive the letter, B of A will need to return the check that Echo sent to them instead of me, and once the letter is in and they can process the check it would be another 6-8 weeks before I should see my check. In total, if that does fall into play it will be somewhere around 5-6 mo to get a 4–6-week refund. Echo sells extended warranties; they seem to sneak it into their deals as they are getting you financing only to leave you to find out after they get you financed and ready to leave. THIS DEALER is horrible, their customer support is horrible and if you need after sales help help good luck. Not sure what my next steps are, legal, BBB etc but will be looking into them..

Don't bother to make an appointment to look at a specific vehicle. Even though you confirm your appointment over the phone and they tell you the car is available right before you leave and you tell them you have to drive an hour to get there they will still sell the vehicle before you arrive (if it was really there) and not let you know even though they said they would call you if they were going to sell it and not until after you arrive and after they take all of your personal information (another 15 minutes) do they tell you "oops it was sold" and then try to sell you another vehicle that you don't want. VERY DECEPTIVE

Bought my car here, with the extended warranty because everyone raved about it. Not even 30 days into having the car it already had to go into the shop and with $700 in repairs. The sales person pushed the warranty on us, said it covered everything except wear and tear like tires. Warranty doesn’t cover anything. Will never go back again. Then I called to tell them and all they wanted to do is give a free tank of gas and said that my problem wasn’t big enough to warrant any help from them.

My experience with EchoPark Southwest Houston was time consuming, stressful and exhausting. Although initially excited about my purchase, the dealership demonstrated a systemic lack of transparency and accountability in their operations and I'm relieved that my experience with them is finally over. Proper and timely communication post-sale was dismal. Despite numerous attempts to reach a single accountable person, nearly a month passed before the customer satisfaction department contacted me. They did not directly address or follow-up on my questions/concerns (e.g. poor communication, documentation, misleading descriptions of options and coverage, title status), despite their assurance that nothing was amiss and that concern about not receiving any loan documents should be addressed with the lienholder. I called the lienholder to try to figure out why I had no communication about my loan and whether something was wrong. Lo and behold, I find out that EchoPark SW never submitted my completed loan documents, making the contract and vehicle purchase non-existent. I had to make the inconvenient trek to the dealership where a manager seemed genuinely embarrassed and apologetic about the situation. The dealership had no evidence of a customer call/response log or traceability system and no explanation for their poor performance. After the dealership communicated with the lienholder, I was informed that my loan offer had expired and another hard pull on my credit would occur in order to finance. The next day I returned to the dealership, where the general manager apologized and said I should have asked to speak with him, while simultaneously explaining that there is no way to call the store directly. I was told that this incident and my complaints were a great learning opportunity for their employees, albeit a terrible situation for me. I opted to purchase the vehicle in full so that my debacle with EchoPark SW would finally come to an end. A silver lining is that I was no longer stuck with absurd contracts for vehicle protection and mechanical service failure that were misleading and altogether unnecessary. Note: Vehicle protection and mechanical failure service contracts are always optional and the right to cancel varies from state to state.

EchoPark Automotive - Duluth, GA Review. I had a chance to deal with EP today. Here is my analysis of the way they do business: They offer very nice cars and “list” them at very good prices . . .BEWARE. They make their money by trying to force you to buy the vehicle protection package which is essentially nothing more than an over-priced cleaning job ($500) and . . . They will try to force you to buy and finance their extended warranty ($3000 and up) You can opt out of either. However, if you refuse the warranty you are automatically bumped to a higher financing interest rate, regardless of credit worthiness. One last thing. They claim to be a No Haggle dealership. Not true! I came in with a 785 Credit Score, and my own bank financing at 1.99%. They offered me 4.5% rate and when I refused, finance officer got nasty with me. Final takeaway: you should not have to or be pressured into taking the extras. Protection package can be done by washing and waxing car yourself. Extended warranty, same thing. Maintain your car. Formerly leased vehicles such as theirs are in great shape and chances are you will never need the warranty. If you choose to take that option for “ peace of mind”, it’s a pretty expensive option.

Horrible experience! I got pre-approved for a car, signed the contract, got the key, scheduled my first car payment and 3 weeks later I have been told to bring the car back because they don't have my tax return. They told us that if I want the car I need it pay it in full by MONDAY otherwise they will report my car stolen by me! Does my contract mean anything? How is this even possible?