EchoPark AutomotiveReviews of echopark.com

I can't give a negative star but this place is the absolute worst place to purchase used vehicles. We purchased a Electric car from them Aug. 2021 and still haven't received a CLEAR title from them. The lies just keep coming. It was sure we did it, then it was there's a lien on the the Title and they need to pay the lien off before they issue the title to Reno so we can get our title. We are now past the 90 day mark. By Law the dealerships MUST give you your title by the 30th day. We have now filed complaints all over the place. I do hope this place gets fined for fraud, and unfair deceptive trade. DO NOT BUY A CAR FROM ECHOPARK They Suck!!!!

This place is the worst experience I’ve ever had. They pretend to be nice and upfront, but my I had a few problems with the vehicle I purchased and they said they would fix the problems and didn’t. I took the car to be checked by different mechanics and they all said the same thing. I took pics to let them see what the warning messages were and they still telling me nothing is wrong. I’m so upset because they acting as if the car is fine but the warning messages and other mechanics all are saying the same thing. I took pics to show them and all they can say is we checked the car. They haven’t been honest, refuse to do the work needed and responding so nonchalant that it’s sickening. I haven’t had the car a month yet and they’re continuing to ignore the issues with the car. I’m baffled by the lack of concern. I don’t have 45,000 to spend on a car that they claimed they was going to fix the problem and never did and saying but nothing is wrong. I don’t trust them anymore at this point and I want my money back for this car that I was told was completely checked out with no problems and also was told if it was a problem found they would fix it and I’ve shown them the warning messages and they act as if the car is lying and refuse to fix it. I’m drained with running back and forth. I’ve lost time off work, had to pull over in places/areas that I wasn’t comfortable in because the messages states pull over immediately or the car could possibly be damaged. I’ve lost money, gas money and mileage driving it an hour to them, stress and now since I’ve bought this car my lupus has flared up more times than I can count because they refuse to fix the car and keep telling me nothing is wrong but the other mechanics and the messages in the car says different. Worse experience and purchase ever!

*Buyer Beware* I couldn’t give them a low enough rating! They will wine and dine you for get you to buy a vehicle from them but turn their back and treat you horribly once you drive off the lot. I will forever regret buying our lemon from them, worst experience in my 30 years buying vehicles. You will not get any support once you drive away, the ignore you and insult you for daring to try to talk to them about mechanical issues. They sold us a 2017 Hyundai Santa Fe which was part of a recall and a class action lawsuit and NEVER told us and now say “not our problem” you signed the papers all while acknowledging they never told us about the engine failures on this car! Now we have a $600 car payment, $25,000 loan for a car a 1.5 months ago that has been in the repair shop 6 times and now has a complete blown motor. Echo Park 100% does NOT care about their customers after the sale! Buy from a real dealership of the vehicle make your interested in and have that relationship where if you have issues, they will work with you instead of treating you are a piece of garbage!

I wound up despising and disposing of the vehicle on account of this, the credit was settled completely, Bank of America said that they have sent Reverberation confirmation of $0 total weeks prior and still Reverberation is saying that they have no verification that the heap is paid. BofA is conveying another 0-balance letter to me and Reverberation and I have requested that Reverberation contact the BofA delegate on her immediate number so she can get a fax number to send that let straightforwardly to them. Check whether that finishes. Then, at that point, I get by Reverberation that regardless of whether they get the letter, B of A should return the check that Reverberation shipped off them rather than me, and when the letter is in and they can handle the check it would be another 6 two months before I should see my check. Altogether,

Sales rep lied to me during purchase which ended up with me paying more tax. Now going through trying to get something done with the title and I have been given the run around multiple times with no one seeming to help. The car was a decent deal but with dealing with all the other stuff is a giant pain, buy somewhere else if you can. The second they sign the contract the post sale support is pretty terrible.

If I could give them no stars I would. They are very attentive right up until you make the purchase -- then there is NO communication. I wired my down-payment and now 6 days later they are still saying they have not received it - although my bank says it has gone through. I am begining to think I was scammed!! Will NEVER do business with EchoPark Colorado Springs again.

9/21 — UPDATE dealer claims to have fixed the breaks and belly pan .. belly pan is back dragging sounding like I’m dragging a tree branch under my car .. people even stop on the freeway to tell me I ran over something when it’s just “ what they just fixed” and I’m scheduled for another service tomorrow after 9am after driving all the Way here to let them know 45 minute drive… THIS PLACE SUCKS NOT EVEN OFFERED A BOTTLE OF WATER … while waiting … and they just tell the receptionist to tell you whatever they don’t even have the decency to get up and speak with You… They honestly called me asking to change the review … like what the the hell… PLEASE GET YOUR CAR DIAGNOSED BY A 3rd PARTY before purchasing !!!!!! I honestly don’t even want this car anymore but I know it would be hell to give it back Purchased car Friday9/11 night took forever was there from 2-430 then had to leave.. came back at 7:45 didn’t leave til 10pm .. they don’t take outside financing or checks from your banks/credit union.. ok so scheduled a diagnostic with Audi to make sure the car was fine …. $2500 in repairs needed !!! FRONT Brakes are DONE!! This is crazy, I guess I should’ve done this before.. waiting on someone to reach out to me …

I would not recommend this place to someone who is buying a premium car/suv. I bought a Lexus RX350 from them in August - I found several issues with the vehicle - called them - emailed them and never received any response. I also reported them to the BBB and still have not received a response. I want everyone to know - DO NOT BUY A CAR FROM THEM / THORNTON, COLORADO LOCATION!!!