EchoPark AutomotiveReviews of echopark.com

FIX YOUR BROKEN CAR OR TRADE IN SOMEWHERE ELSE BEFORE GOING TO ECHO PARK!! ECHO PARK AUTOMOTIVE IS A SCAM!!! THEY GET YOU IN THE DOOR WITH THE, “WE DON‘T WORK OFF OF COMMISSION” PITCH, LEAVING YOU TO THINK THAT THEY ARE GENUINELY TRYING TO HELP YOU GET A NEW CAR, BUT THEY STEAL YOUR MONEY ANOTHER WAY!!! THEY TOOK MY TRADE IN, PROMISED TO PAY IT OFF AND NEVER DID. AND THEY SOLD MY TRADE IN!!! AFTER I COMPLAINED ABOUT WHAT THEY’D DONE, THEY’RE RESOLUTION WAS TO GIVE ME THE VALUE OF MY TRADE IN, WHICH WAS MUCH LESS THAN THE PAYOFF, AND TOLD ME THAT I HAD TO RETUN THE CAR THAT I’D PURCHASED FROM THEM, AND WOULD THEREFORE LEAVE ME WITHOUT A VEHICLE IF I AGREED TO IT AND A BALANCE ON A CAR THAT THEY TOOK FROM ME AND SOLD!!’ BECAUSE OF ECHO PARK I NOW HAVE TO CAR LOANS AND 1 CAR!! DO NOT BUY WITH ECHO PARK!! YOU WILL REGRET IT!! I PROMISE!! THERE ARE SEVERAL REVIEWS WITH SIMILAR COMPLAINTS!! I WISH I HAD READ THEM FIRST!!!

Purchased a Lexus at their Nashville location 3 months ago. First off.. sales person added all of these extended warranties- which have turned out to be absolutely worthless (more on this later), and some paint/dent protection. At the end of the sale, he handed me a permaplate cleaning kit for the interior and exterior of the car, saying “here is your complimentary gift for being a valued customer” I thought, ‘well that was nice of them!’ Turns out that “complimentary gift” cost nearly $600. I chalked it up to me being an idiot and not looking at the paperwork I signed - even though I was never told about this. So I get in the car and I notice my rear passenger window tint is all scratched up. I brought this up and the sales manager he said the person taking the sales sticker off of the window scratched the window tinting and apologized. He then said they would fix it. Figured they’d do that right then…. Well, that didn’t happen. Rather, I was told to “go take it to get fixed and then call us when you are at the place and we will pay for it with a credit card over the phone. Went to go get the window tint fixed, and called the number as instructed. No one answered, so I had to pay for the fix myself. Left a message to get reimbursed. Never heard back from them. Only 4 days after purchasing the car, it won’t start. Turns out it was a dead/defective battery. When I bought the car, I was told it went through “the same 20 point inspection we do on all of our vehicles”. Apparently they must have skipped this ‘point of inspection’. Figured a battery would be something that they’d check during the inspection as it seems like a common thing that would go wrong. But I digress. Whatever. Batteries die. They replaced it for me. Well after just 3 months of driving, the car dies as I was on my way home, leaving me stranded on the side of the road. I thought, “well good thing I have the extended warranty. The salesperson said it covers everything, and I’ll be taken care of” so I called the dealership in Nashville. They said I needed to call the warranty company. I gave the extended warranty company a call expecting them to help. Not at all the case. I was told that I’d have to call a tow company myself, and depending on who I use, they may reimburse me up to $100. I asked the lady ‘well who do I use so I can make sure I get reimbursed?’ She responded, ‘well I don’t see any tow companies in your area, (which is odd because not once did she ask me where I was) so you’ll have to find one on your own, but save your receipts, so you can submit a claim for possible reimbursement’ At this point I’m just beyond frustrated, and stuck on the side of the road because of a broken down car I JUST purchased 3 months ago from them. But complaining isn’t going to change my situation so I asked “well where do I tow my car to in order to get it fixed”. The lady responded, “you can take it to an authorized repair place, and depending on where you take it, we can cover the costs of the repair” I told her I need some authorized repair places near me and she said, “well just a licensed shop around you, I don’t have a list” Frustration. I then asked about a rental car, as I was told by the sales person that this “complete car coverage” also covered a rental car…. The lady on the phone said, “depending on the situation, and which car you rent, we may reimburse you up to $40 a day for up to 10 days for a car rental” At this point, I’m beyond pissed. Getting absolutely NO help from Echo park or the warranty (that I paid thousands of dollars for)…. So I call Lexus directly. They immediately send a complimentary tow truck, who picks me and my car up and takes us to the Lexus dealership directly. Once there, they work on getting me a loaner car, and tell me that since my car has only 30k miles, my repairs will likely be covered by the manufacture warranty. Lesson learned. NEVER… and I mean NEVER buy car from EchoPark. And if for some reason, you feel the need to…. for God’s sake REFUSE the extended warranties( Which they won’t even tell you about, and will just try to sneak in on you). These warranties are absolutely worthless and a complete waste of money. I can’t speak for all EchoPark locations, but the Nashville dealership is shady and horrible. I will tell everyone I know to avoid it like the plague.

This is a year review. After needing a state inspection, the OBD port had power but not able to scan any information to computer, so I called up the platinum insurance they insisted I buy to cover any cost in case of any failures costing me 3200.00. Took in into dealer they found the problem It was missing the gateway module (I guess it grew legs and ran off). Insurance did not cover it because it was missing. Went to Echo Park to see what could be done.... Exactly nothing. Since the check everything to ensure good quality. So, I had to cough up 500.00 to fix problem God know what else is missing hopefully nothing else Learn from my experience and take a scan tool to insure everything is good and don't buy the insurance. Waste of money. So, they have lost a customer that has bought 2 vehicles and sold one for the merry 500. 00..

The car i wanted to test drive was a bmw hybrid. When the car was pulled up and I opened the door, it was very filthy. It looked like it just came from someone garage. The high voltage battery was discharged so i cannot test the electric part. The overall car was not presentable and prepped to be sold. The salesman told me that all i need to do is have it detailed and i should be good to go. In my book, car should be detailed and presentable when you’re selling it from a dealer, specially a BMW that cost $27k.

Worst experience buying a car so far. Before doing the purchase order I already had questions unanswered. And now that I did the purchase order 3 days ago I don't know what is the status of the process. I just received the purchase order and shipping invoice but I don't know if the car was shipped already, when I have to pick up the car, what is the status of the loan. I asked yesterday what was the estimated time and what was the next process and I haven't received any information. I guess I shouldn't continue with this when I had the first questions unanswered. I guess I should not continue with this but then I will lose what I paid for the shipping fee.

The Charlotte NC location first discriminated against me and sent me away saying they don't use my credit union. I found that my credit union is one of their banks by calling sales. I went back, my credit was ran and they seen my credit score was excellent. I purchased the car I wanted . The car was totalled and I found that they changed the rate higher than I was told that my bank offered me. Now im getting the run around to get a refund for the service contacts that was purchased. Their customer service sucks. I will never go there or refer anyone to this location.

Wasted my time today trying to buy a car. Was told I could pay with debit card and the provide them with the pin. First they said I did not need the card in my hand and that I could provide them with the debit card and the pin(have never heard of anyone ask for the pin-even banks mail it as confidential). Then they wanted me to buy an extended warranty and when we said no they said that we like to gamble. They proposed we should buy a car that's cheaper so that we can afford the warranty money. They gave us 3 estimates and each were different. Please clarify before you go to them about the mode of payment and if extended warranty is mandatory. This was the location in Baltimore.

Dealt with one salesperson through text and phone call. Had the vehicle on reserve. He stopped responding so 2 days later another salesperson calls and tells me they sold it right after I reserved it. Lots of others to choose from though……bunch of shady crooks. Lucky they sold it to someone else because behavior like that doesn’t earn my money. Went local.