Echelon FitnessReviews of echelonfit.com

I bought this treadmill expecting a great connected home-gym experience, but it’s been deeply frustrating. The software consistently fails to update — it just times out or hangs, even with a solid Wi-Fi connection. Every time I have contacted technical support, I was walked through the same basic troubleshooting steps — steps I’ve already done dozens of times — with no escalation and no technician recommendation. As I have looked into it, online user discussions confirm that many owners struggle with firmware and tablet update problems, often needing repeated power-cycles or complex workarounds just to get updates to complete. Many users agree there are numerous reports of connectivity issues, update failures, and poor customer service for Echelon equipment. Exactly my experience. I’ve had good experiences with some Echelon products in the past ( a bike and a rower--both of which I used my own iPad to connect), but after this treadmill and the weak support I received, I’ve lost confidence in the brand and won’t buy another Echelon product.

Do not buy one of these they are now locked to the subscription model. If you buy a used bike do not upgrade the firmware and use the QZ app.

Horrible customer service. Completely refused to send any spare parts while bike stopped functioning without any reasons. Would not recommend their product

Customer service is horrible. They never showed to install my treadmill after I paid for premium service. Never received my Amazon gift card. DON’T BUY FROM THEM!!!!

The coach themself was lovely. However, the website doesn’t allow essential functions, like cancelling your plan. Also, the customer service number printed on their invoices is disconnected. You can’t actually add information about sessions from their website on to your calendar. I tried downloading the app and it wouldn’t even let me sign in. This is a failing scamming business that needs to be shut down. I have reported them to the FTC. Even though they have a “policy” for cancellations, the cancel feature on the website is no where to be found.

🔴 DO NOT BUY FROM ECHELON – FINAL WARNING ⭐ 1 Star Do NOT buy from this company. I paid thousands of dollars for an Echelon Stride 7s. The unit arrived defective and did not work. Echelon approved a replacement, but it has now been OVER 3 WEEKS of lies and false delivery promises. Every week there is a new excuse: • “The delivery team was there” — nobody came • Endless transfers between different service departments • Drivers saying “we will be there today” — no one shows up • Latest excuse: “flat tire” This company has no coordination, no accountability, and no real customer service. Once they take your money, it feels like the company does not exist operationally. I have now given Echelon a final 48-hour notice to deliver the approved replacement Stride 7s. I am NOT requesting a refund — I want the product I paid for. If delivery is not completed or properly confirmed, I will proceed with legal action for fraud, misrepresentation, and breach of contract, and file complaints with consumer-protection authorities. I strongly warn anyone considering Echelon: save your time, money, and stress — DO NOT BUY.

Horrible customer service. Website for members absurd and no direction on renewing membership and activating. I'm getting a different bike. I'm over it. I waited over and hour and half and gave up waiting on customer service. Don't buy!

Just in case you thought the abysmal experience was restricted to the USA, I’m based in Ireland and this is probably the most useless company I have ever dealt with. I have the bike and there are no live classes whatsoever and am down to 2 on-demand classes. 2! And as everyone has said, I have to connect to the (absolutely crap) app to make it work at all. And my subscription is 35 euro a month. Believe me, I wanted a Peleton- but it’s not available in Ireland!