Echelon FitnessReviews of echelonfit.com

I have been in constant contact with customer service about how to get a secondhand Stride4S that I got from a close friend working. It never worked for the friend and it hasn’t worked for me. I was told by customer service that I needed to purchase a new motor. I did that for about $125 after tax and shipping. I knew this would be non refundable. I was told that they couldn’t help any more if I didn’t purchase this and I obviously want it to work so I purchased the motor. It still doesn’t work. Customer service keeps asking me 1-2 questions per email about the product I have (like what software is it, what model is it, what outlet is it plugged into) and that has been going on for a month. I feel like this troubleshooting could have been done much quicker with an in person tech or over the phone. I keep being told I need to email. If I don’t email back in 48 hours, they close my file. It’s exhausting. I don’t know that they even care to make it work. It feels more like they are just keeping me busy so I feel like they are helping. I would NOT recommend this product or any other stride product to anyone. Update - Echelon customer service said there was nothing else they could do. They have already had me purchase a new motor for $125. They said I can’t return it but that they will offer me that much off the price of a new treadmill. I would absolutely not recommend spending over $1000 on a treadmill that likely won’t even work. Customer service clearly does not care. You’ll be better off with a $100 walking mat from Amazon.

Wanted the 30 day FREE trial and was charged the full monthly fee. I cancelled the membershil dame day and disputing with my cc company.

Lucky there is no 0-stars… ordered a treadmill about a month ago. Even the email for following the order expired! No word from them and so hard to reach! I should have come here before to see the appreciation, I would have never bought from them! Avoid, at all costs. I was offered a price reduction after I contacted the company. It seems the item is late in making/shipping. Will revise when I receive it. Still not nice to not have been proactive in the communication.

Unfortunately, my experience with this company has been very disappointing. I received a bike that does not function properly, which was identified immediately after delivery. When I contacted customer support to report the issue, I was informed that I needed to provide a bunch of photos and videos to show the issue, which is fine (and I did). Afterwords, I was also told I would need to pay additional money for a replacement part (on a bike that came to me not functioning properly). It is concerning to be asked to spend more money to fix a product that arrived defective, especially when there is no clear assurance that the additional part would even resolve the issue. Purchasing a new bike should not require additional out-of-pocket expenses just to make it operational. I expected better quality control and more reasonable customer support. At this point, I cannot recommend this product or company based on my experience.

I bought the Echelon connect bike used thinking it would be similar to the other popular bike. Nope, it was a waste of money. They keep removing functionality and music leaving you with only their mediocre app to use. The cost is not comparable to what you get with limited app options. If you are serious about getting an indoor cycle, I recommend you pass on this one. You get what you pay for. I’m even questioning if they will stay in business much longer.

As a previous Advisor who use to work at Echelon I'd say the company is crap even if you try the sue them their Director of Customer Service Randy Garrison mostly know as. The company is awful they left off way too many fired way too many people and still struggle. The bike are all made in China and cost around 10$ each.

Wish I looked at these before purchasing. Sent a faulty machine and although complained inside the 30 day return period my specific request for return wasnt given till day 34 so no return allowed. Yet item is faulty?. 1 engineer down and still sounds awful. Never actually had it working baring an hour of fiddling from an engineer which gave about 30 minutes before the issue returned. But as engineer marked as complete its a whole new issue to them. Honestly biggest mistake buying from this company. Machine quality is very poor and reluctance to take back their own faulty product

I purchased a treadmill in March 2025 and have experienced nothing but issues since. Customer support has been extremely frustrating, attempting to troubleshoot over the phone and recommending part replacements without confirming whether they will actually resolve the problem. To make matters worse, the replacement part has been backordered for over a month.