Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Showing 52 reviews with 5 stars · Clear filters
G M.
W've been with echelon for 2 years and just renewed for another 2 years. We have the bike and rower. We use the fitpass the most. The bike is pretty good. I use it 2-3 times a week on a variety of rides. I've used the other competitor at hotels, and I still like echelon the best.
Response from Echelon FitnessJun 20, 2022
Thank you very much for your kind review and for being a member of our Echelon Community! We love having you! All the best, Bryan
Monique C.
I bought an ex3 bike in Feb 2021. The bike was easy to assemble by myself. I had a couple of issues with the app not showing stats and a couple of queries. UK staff responded to my emails within 24 hours and the issues were resolved. In fact I missed their phone calls and they preserved until we had spoken. Staff were really helpful and friendly. The bike has been more than fine up till now. I love it and use it regularly. The black bike is sturdy and looks good. I also love the app, which has continued to improve over time. In my opinion it is as good as the peloton app and I couldn't afford a peleton. Gave up my gym membership and put the money towards the bike. However, I have seen the other reviews and I do hope that if I do have a problem in the future the support will be there.
Cate D.
I have purchased the Connect Sport bike during lockdown and am very impressed with the next day delivery. Very happy with the bike, I really struggle to see how it can be inferior to any other bike on the market. I have my own iPad so am happy to use that, it would be really useful if the app could run in the background so I could use the iPad for other things. I need to improve my fitness before attempting to use the Spin classes so I can't comment on them! My husband and I both push ourselves on the bike and it is very stable with easily adjusted seat and handle.
jeff s L.
I'm giving them 5 stars due to an excellent customer service experience I had with Michael at CS/Tech support. Tension stopped working after 6 months. With Covid, no on-site repairs are being done. After trying to troubleshoot, I was given the choice of trying a repair part or getting a new EX3 bike. I opted for the new bike. Came in about a week and they supplied me with return shipping through FedEx. He couldn't be nicer or more helpful.