Robert E.
I've had the top of the line stationary…
I've had the top of the line stationary bike for approximately 3 years. I do like the instructors but have had tremendous difficulty getting updated classes. I do have the least expensive plan (I believe it's around $10/month) and have been told they update the contents for all the classes weekly. In the past two years, mine has never updated. I've gone back and forth what appears to be AI and can't talk to anyone. I finally had to cancel because I was tired of doing the same classes over and over. They never offered to try to fix the issue. I also had to change out the screen on the bike myself when I called because the music stopped playing which it seemed caused the updating issue. I was very disappointed in the fact they would rather lose a customer rather than address the issue.
Response from Echelon FitnessJul 8, 2026
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that it ultimately led you to cancel your membership. It's encouraging to hear that you enjoyed our instructors, but we're disappointed that you experienced ongoing issues accessing updated classes and felt your concerns weren't fully addressed. This isn't the experience we want for our members. We'd still welcome the opportunity to better understand what happened and review your experience. If you'd be willing to do so, please contact our Customer Support team through our support portal so we can investigate further and see if there's anything we can do to help. Thank you again for your honest feedback.