Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessJul 31, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when a repair takes longer than expected, and we appreciate the disappointment this has caused. We can see that you're already in contact with our Customer Support team, and we'll continue working with you to resolve the outstanding issues as quickly as possible. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as part of our ongoing commitment to improving both our products and our customer experience. Thank you again for your feedback.

Response from Echelon FitnessJul 31, 2026

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to be waiting for an order for so long. We can see that you're already in contact with our Customer Support team, who are actively investigating this matter and working to resolve it as quickly as possible. We appreciate your patience while we work to understand what has happened and provide a resolution. Thank you for bringing this to our attention.

Response from Echelon FitnessJul 31, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. From reviewing your account, it appears your membership has not yet been activated, which may explain why you're only seeing a limited selection of content. A member of our Customer Support team will be reaching out to help activate your membership so you can access the full range of live and on-demand classes included with your subscription. Thank you for bringing this to our attention.

Response from Echelon FitnessJul 22, 2026

Thank you for your review. We're sorry to hear about the confusion regarding your membership. Having reviewed your account, we're unable to locate an active membership associated with your details, so we'd like to understand your query a little better. Please contact our Customer Support team by replying to the support ticket if you've already been in touch, and we'll be happy to review this with you and clarify your account status. We look forward to helping you resolve this as quickly as possible.

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience with our Customer Support team did not meet your expectations. Providing a high standard of service is important to us, and we'd appreciate the opportunity to understand what happened and see if we can put things right. Please contact us by replying to your support correspondence, and a member of our management team will be happy to review your concerns. We hope to have the opportunity to restore your confidence in Echelon.

Response from Echelon FitnessJul 22, 2026

Thank you for your review. We're sorry to hear that you experienced difficulties accessing your Premier Membership. Having reviewed your account, we can see that our Customer Support team was able to assist you and successfully activate your membership. We hope you're now able to enjoy the full range of classes and features included with your Premier Membership. If you have any further questions or need any additional assistance, please don't hesitate to get back in touch, we're always happy to help.

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you've been unable to access the content you were expecting. Having reviewed your account, it appears that your membership has not yet been activated. One of our Customer Support team members will be reaching out to help you complete the activation process so you can access the full library of live and on-demand classes included with your membership. We appreciate your feedback and look forward to getting you up and running as quickly as possible.

Response from Echelon FitnessJul 8, 2026

Thank you for taking the time to share such detailed feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We appreciate your patience throughout the delays and the time you've spent working with our Customer Support team to try to resolve the issues with your equipment. We recognize that this has not been the experience you expected, and we're sorry for the inconvenience caused. Your feedback has been shared with the relevant team, and your case is currently being reviewed. We appreciate you bringing this to our attention and thank you again for taking the time to share your experience.