Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
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Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Showing 226 reviews with 1 star · Clear filters
Michal G.
The machine is old and bad
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with your equipment. We'd like the opportunity to understand more about the issues you've experienced and see how we can help. Please contact our Customer Support team with your equipment and account details, and we'll be happy to look into this for you.
Tijilana M.
Didn't receive it
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that you haven't received your order. Our tracking information indicates that the shipment has been delivered, so we'd like to investigate this further and understand what has happened. A member of our Customer Support team will be reaching out to you to review the delivery details and help resolve this as quickly as possible. Thank you for bringing this to our attention.
S H.
Where to start? We have a folding treadmill (have had it for 3 years), and out of nowhere the "arms" didn't stay in the upright position. So I called customer service. They said they were sending me an email that I could respond to with a video to show the problem. That was July 11. It is now August 6 and we MIGHT have figured out the problem. During the email exchanges the customer rep was rude, basically telling me I was an idiot for not knowing was size the hex key needed to be by looking at a video. The video shared with me showed changing one part, but the part sent to me was different. According to the customer rep, that was also my fault for not catching the discrepancy. The customer rep told me multiple times that the treadmill is out of warranty so she couldn't do anything for me. If it weren't for my tenacity to get an answer, and multiple suggestions I would have a 3 years old treadmill and no way to use it. After the issues we had to receive the treadmill, it was another example of why to avoid this company.
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered while trying to resolve the issue with your treadmill. We appreciate how frustrating this process has been, particularly given the length of time you've been trying to identify the problem and the concerns you've raised regarding the support and communication you received. We've asked a senior member of our Customer Support team to personally review your case and contact you directly so that we can better understand what has happened and work with you towards a resolution. Thank you for bringing this to our attention and for giving us the opportunity to review your experience.
Jason B.
Equipment works great; so long as you subscribe to become a member. Even with their older equipment (I purchased a used X4S bike), it requires a membership to even start resistance. After getting through the paywall, I found that the attached tablet is so slow (due to age) that it can't even function with the updates. I have to restart the bike every time and use my phone app to get functionality on the bike. Echelon shows their true colors by blocking equipment functionality through subscriptions; rather than blocking classes and extra content. I am embarrassed for them as a company that they would do such a thing.
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing difficulties with your EX4S. The issues you've described with the tablet, including needing to restart the bike and use another device to access functionality, are something we'd like the opportunity to investigate rather than assume are a limitation of the equipment. We'd encourage you to contact our Customer Support team with your bike and tablet details so that we can troubleshoot the issue with you and ensure your equipment and software are set up and functioning as expected. We also appreciate your feedback regarding membership and will ensure your comments are shared with the relevant teams. We hope you'll give us the opportunity to help improve your experience.
Mark G.
Unable to connect to the American Cancer 300 challenge to record ride
Response from Echelon FitnessAug 19, 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that you've been unable to connect to the American Cancer 300 Challenge and record your rides. We'd like to understand what's preventing you from accessing the challenge and help get this resolved. A member of our Customer Support team will be reaching out to you shortly to investigate the issue and assist you. Thank you for bringing this to our attention.
Steve F.
I still haven’t received the part that I ordered in January. Your company is the absolute worst company I have ever dealt with - beyond horrible. You suck.
Response from Echelon FitnessJul 31, 2026
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. We understand how frustrating it must be not to have received the part you were expecting, and we'd like the opportunity to investigate what has happened. A member of our Customer Support team will be reaching out to you shortly to review your order, provide an update and work towards resolving this as quickly as possible. Thank you for bringing this to our attention.
Alex A.
No answers to my questions, different explanations each time I call with no resolutions and taking way too long to get my product because I keep being told it’s on back order but my card was charged
Response from Echelon FitnessJul 31, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be to receive inconsistent information, particularly when you're waiting for your order. We'd like the opportunity to review your case, clarify the status of your order and address the concerns you've raised. A member of our Customer Support team will be reaching out to you shortly to investigate this further and work towards a resolution. Thank you for bringing this to our attention.
SS
Bike wasn’t great. Classes felt like temu peloton.
Response from Echelon FitnessJul 31, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your Echelon bike and class experience didn't meet your expectations. We appreciate that every member has different preferences when it comes to equipment and workout styles, and we're disappointed that we didn't deliver the experience you were hoping for. If there's anything specific that contributed to your experience, we'd welcome the opportunity to understand more. Please feel free to contact our Customer Support team, who will be happy to listen to your feedback. Thank you again for taking the time to share your comments.