Echelon FitnessReviews of echelonfit.com

If I could give echelon customer service less than 1 star I absolutely would. I have the ex3 bike as well as the reflect 40 mirror. After only a few months the mirror wouldn't connect & it froze. It couldn't play the classes @ all. The tension knob on the bike doesn't work AT ALL. I reached out to customer service for both issues & went through all the trouble shooting. I sent photos & videos & I sent copies of the purchase information. After several weeks of this, I still had no resolution. My equipment didn't work but I was still paying the monthly membership fee. Someone different answered my inquiries each time without familiarizing themselves with the situation so I had to repeat myself each tims & they altogether stopped responding. I'm still having issues with the bike & I can't even get them to respond at all anymore. I wasn't even asking to utilize a warrenty or get anything for free. I even asked them to invoice me for the necessary part to fix it. This is the worse experience I've ever had. I would never suggest anyone purchase anything from echelon.

I purchased an Ex5 in September 2020. I believe the bike actually arrived sometime in October. I purchased the extended warranty. Both My wife and I use the bike daily. About a month ago the resistance setting began acting up. We followed all of the Echelon recommended processes in an attempt to fix the issue, nothing worked and the problem continues. I contacted Echelon and was given a warranty case number. I was directed to email them the receipt for the bike, a small narrative explaining the problem as well as a video of the issues as they occur. I sent all of the requested items the same day. Since then I have attempted to contact customer service through emails and just received canned responses. I called Echelon and gave them my warranty case number and they told me they will research where in the process the claim is and get back to me. Nothing but crickets since then.

DO NOT FALL FOR THIS !!! THIS RISK IS ANYTHING BUT "RISK FREE" long story short I ordered the ex3 only bc of the RISK free 30 day return policy, anyhow, not only was I charged the first monthly payment of $128 , a week prematurely, I was also charged $39 for a service I didn't sign up for or authorize, I tried numerous times to contact the company by email, to return it, my box had accidentally been discarded by my husband as soon as it was assembled. I told the company I needed a new one to return it, and they purposely drug out the process until it was well passed the 30 days, I'd tried to return it starting 4 or 5 days after I got it. To no avail, they said they ordered me a new box for the return but the boxed were on back order (I see why) so they sent a different version bike's box, fine.. never got it, box shipment failed on their end, supposedly was sending another box , never received it!! I've saved every bot of correspondence with this company in my email, and I promised them that due to how predatory their company was that I'd spend the rest of my life doing my best to revert others from making this same mistake I made!!! DONT DO IT!!!

**Update - I returned the treadmill because the treadmill wasn't meant for interval training. It was as much of a hassle to schedule the pick up as it was to finally receive the treadmill. The treadmill was eventually picked up in mid-October, but when I went to check on my refund status, realized that Echelon had not yet refunded me the $1400 for the machine. I just submitted a request for them to look into it and process it - really shady practice of refusing to refund even when the treadmill has been returned under warranty. Steer clear. Terrible experience - I went out on a limb with this company thinking it would be a great alternative to Peloton. Don't make the same mistake! Chain of events: 1. Completed the order and confirmed shipping with their third-party delivery partner after a few weeks. 2. I was told the delivery was in progress and took time off work to be at home for the 5 hour delivery window. 3. I never received a call or update, the Echelon team was unable to assist and the delivery partner, NSD was challenging to get in touch with or confirm the situation. 4. Echelon agreed to refund me $100 as a part of the crazy high shipping charge, but a supervisor (John) who refused to speak to me on the phone decided not to honor that and it was all out of his control (despite Echelon having a contract with this company to ensure delivery) 5. I've been told that the shipping company will "maybe" get back to me in 48 hours with an update on when I might expect the treadmill to arrive. At this point, I'm going to dispute the charge with my credit card company and go with Peloton. This feels like a scam. As someone who works in customer service, it's shocking that this is the way Echelon is running their business.

Absolutely the worst customer service experience I have ever had! Canned emails, no live people. I ordered a bike And paid my money. I did not get any information other than a tracking number, which did not matter because they would never actually bother shipping the bike..so the number never helped. It’s been almost 3 weeks and they cannot answer me about why they won’t send my bike. It is paid in full.

Great selection of rides, great instructors but they are literally the glue holding it all together! The software is poor, very limited and cant be linked to any platforms, no PB records, no individual ride stats to compare your progress and management and customer services just fob you off! The sport bike has a 7kg flywheel so anyone riding it will smash stats like you wont believe, I have the top model Ex5s and I cant get near people riding the Sport thats half the price, very demoralising if you know you're much stronger and fitter. All In all a good concept but they havent learnt to walk before they can run.....IMPROVEMENT NEEDED FAST @ £39.99 a month I expect a lot more than some decent instructors! If they improve their software Ill improve my review, otherwise consider the other option beginning with P Update, returned bike and went with the P brand, never looked back.

I bought an echelon ex3 bike as it came with a year free subscription to all echelon classes etc and with free delivery and construction of the bike. The bike was delivered and was not constructed! Once I had constructed…aprox 90 mins. The bike was very good quality and the classes seemed good once I had got connected. HOWEVER…..do not buy this bike if you are at anywhere near decent level of riding. My ftp is only 230 watts but I am already on maximum level of 32 during any kind of hill climb class. For brief periods admittedly and low cadence, but it’s difficult to get high enough resistance from the machine. I read reviews in magazines and online before buying and they suggested 1500 watts output was possible thanks to large fly wheel. This is not true unless you push 120 rpm plus in the very top level…even then only around 700 watts so far for me. And as per many other comments, the customer service was terrible. I contacted cust svcs in states as my native tongue is English, they couldn’t be bothered to discuss my query as to whether I could get more resistance and passed me back to France where the distributor was pretty clueless and uninterested in my problem and he just stated that they don’t give refunds if I’m not happy. So the bike is 1500 euros worth and pretty soon I will be unable to get a decent workout from it. Hence the tone of this review.

I like the rower, but the customer service sucks. I canceled my membership a day in advance, they still charged me. I called they can't really help me for at lease 10-14 business days. If they would have just dropped it while it was pending it would have not been an issue, but they are charging me for a whole year 399.99 and brush it off like people just have that much money to throw around and wait hoping to get it back. I talked to 3 people and one was just as rude and inconsiderate at the next. Nor did any speak English so you could not really understand what they were saying.