We are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
echelonfit.com
Website
echelonfit.com
Category
Fitness & Weight Lifting
Location
Chattanooga, Tennessee
Listed on Five Star Index
2026
About these reviews
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The company replied to 47% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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After doing an update, the software was not working properly, and kept freezing during a class or not being able to start at all. Emailing customer service for last 9 months. After initial email, there is no 2nd response. When I call they say the problem will be escalated to a tech who will call me back. But after several calls no one has called me back yet. Problem still not solved.
update: problem fixed! the bike needs to be close to the modem for the wireless to work. Got customer service from Jasmine Bittar who contacted me 9/19/24. Thank you Jasmine!
Response from Echelon FitnessJul 10, 2024
Apologies for all the issues that you have been having. We do see you have now been assisted and as of now, the issue has been resolved.
LW
Laura W.
Horrible customer Service
I am beyond frustrated with Echelon. I have an Echelon Connect 5XS bike. It was great at first, however, I have been having issues since February 2024 with the bike not updating. The update apparently fixes issues with the classes being in complete silence. I have been contacting Echelon customer service on a regular basis since February and they have been zero help. I keep getting told they are working on it and to keep trying periodically to update it. Meanwhile, I’ve already prepaid for a two year membership I cannot use because the bike is useless without the update.
Extremely poor customer service, and I wouldn’t recommend buying any of their products.
On May 20, 2024 after writing a bad review about the Echelon, I finally received some useful customer service. The response from Echelon resolved my issues. Thank you.
Response from Echelon FitnessMay 20, 2024
Hello Laura, first want to apologize for the issues you have been having. Here are some steps that should help with your update issue. We also add a few months extra to your membership to make up for the time loss.
Please try the following steps and let me know when you have done them and if the issue persists.
1. Press the power button until the "Power off" option pops up on the top-right corner in order to shut down the mounted tablet.
2. Press and hold the plus(+) volume up button.
3. Press the power button on the tablet down once, while continuing to hold the plus(+) volume up button.
4. The tablet will boot up into the 'Android Recovery Boot' menu. You can now release the plus(+) volume up button.
5. Use the plus(+) and minus(-) volume buttons to move the through the menu selection.
6. Choose 'Wipe Data/Factory Reset' from the menu. Press the power button on the tablet to Select 'Wipe Data/Factory Reset'.
*NOTE* Some tablets' screens will turn off when making your selection in this menu. In order to avoid this,
hold the power button over the selection on the menu until the selection is highlighted in green.
Then, release the power button to make your selection without turning off the screen.
7. Once the 'Data Wipe/Factory Reset' is complete, choose 'Reboot System Now' again using the power button.
8. Connect to your Wi-Fi or Ethernet when prompted.
9. The app should prompt for an app update.
*NOTE* If the app update fails to load, then hold the power button on the tablet until the Restart option comes up in the top-right corner to restart the tablet.
Once it has restarted choose to update again. It should update the second time around.
10. If the app does not update, select remind me later, then go to More page and tap the bottom right corner five times until you see a pop-up mention "Please enter access code to exit the app" (you will hear clicking to know you are tapping in the correct spot).
11. Tap on the entry line and enter the code 1085 or 6174 if 1085 doesn't work, and press enter.
12. You will now tap on 'Network & Internet'
13. Tap on 'Advanced' at the bottom and tap on Private DNS
14. Now tap on 'Private DNS provider hostname' and enter tpdn.echelonfit.com
15. Tap 'Save' and then hold the power button down on the screen until you see 'Restart' populate in the top right corner and then select restart.(Do not just press the power button and put the screen into sleep mode, you must restart the screen)
16. You can now update the Echelon app
17. After the Echelon app has been updated you will need to power off the tablet and power it back on again
18. You should see a message to update your Tablet Firmware now. If you do not see one then you do not have one, go to step 19.
19. There is a gear/cog in the top right of the screen before login( on the wake your equipment page ) that you can tap on to switch DNS back. Switch the Private DNS to off. If it automatically take you to Who's working out today select sign out on the far right to get back to the wake your equipment page.
SS
Scott S.
Somehow they screwed up the music so I…
Somehow they screwed up the music so I can't hear anymore and some class history is lost. Just one update after another but nothing seems to get better. I have a year plus left on the subscription but looking for something different that I can play on the monitor. It is a bit of a rip off, in that you buy the hardware but can't use a decent app.
