Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness reviews

Showing 22 reviews with 2 stars · Clear filters

Jaime P.
Jul 28, 2026
I only have access to a handful of…
I only have access to a handful of cycling classes. Not planning on keeping it, not worth the $
Response from Echelon FitnessJul 31, 2026
Thank you for your review. We're sorry to hear that you've been unable to access the range of cycling classes you were expecting. Having reviewed your account, it appears that your membership has not yet been activated. A member of our Customer Support team will be reaching out to help you complete the activation process so you can access the full library of cycling classes included with your membership. We appreciate your feedback and look forward to getting you up and running as quickly as possible.
Report
Goran L.
Jul 25, 2026
The instructions were to plug in a USB…
The instructions were to plug in a USB somewhere. No idea where. Had to reboot the bike 3 times. No obvious way to connect my Bluetooth. Not pleasant.
Response from Echelon FitnessJul 31, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced difficulties setting up your equipment. This certainly isn't the experience we want our customers to have. We'd like to better understand the issues you've encountered, including the USB instructions and Bluetooth connection, so we can investigate further. A member of our Customer Support team will be reaching out to you shortly to gather some additional information and help get everything up and running. We appreciate your feedback and look forward to resolving this for you.
Report
Camilo B.
Jul 12, 2026
There are very very very few cycling…
There are very very very few cycling classes on demand. (5 maybe)
Response from Echelon FitnessJul 22, 2026
Thank you for your review. We're sorry to hear you've been unable to access the range of cycling classes you were expecting. Based on your comments, it may be that you're not currently on the membership that includes our full library of on-demand equipment classes. One of our Customer Support team members will be reaching out to you shortly to review your account and ensure you're on the correct membership so you can enjoy the full range of cycling content available. We look forward to getting this resolved for you.
Report
TD
Jul 6, 2026
Missed there potential by way of greed!
This Company makes very good products, and that's what lead me to buy the Echelon Ellipse EL-8s. The frustrating part is that when you purchase it, you don't have access to most of its features. A subscription is required to be able to use the screen functions that would normally be included in this price point. I purchased an elliptical years ago that had a screen with full functionality and no subscription, for a fraction of the price! If this company would not be so greedy, they would be outstanding, and truly deserve a 5 star review.
Response from Echelon FitnessJul 8, 2026
Thank you for taking the time to share your feedback. We're pleased to hear you're happy with your Echelon Ellipse EL-8s, although we're sorry to learn that your experience with the app hasn't met your expectations. We understand that the subscription model isn't for everyone, and we appreciate you sharing your perspective. We'd also like the opportunity to better understand which features you're referring to, as we may be able to help you get more from your equipment. A member of our Customer Support team will be reaching out to learn more about your experience and see how we can help. Thank you again for taking the time to share your feedback.
Report
Momma
May 27, 2026
Audio issues that won't correct after…
Audio issues that won't correct after hard restart, won't stay connected to WiFi, won't connect Bluetooth...
Report
E A.
May 20, 2026
Asked about app version used instead of been provided with the proper one.
Very poor support. With no proactive response. I was asked about questions about the app I was using and never got the information about the one I should be using instead. I’m still not using my equipment as I don’t have time to chat back and forth with someone that keeps telling me to do things one at the time and no proactive advice. Exp: make sure you are using this app version And that you do this and that. Meanwhile I am paying my monthly membership….
Report
Terrence G.
May 19, 2026
For 11.99 you basically get nothing
For 11.99 you basically get nothing, I have the rower but for $40.00 you get access to all the equipment I don’t own and doesn’t make sense. So for $11.99 I should have access to one and I’ll be fine with it. I don’t plan on buying the bike, treadmill or anything..So I will cancel the subscription next month!!
Report
Rooney F.
Apr 16, 2026
Now my wife hates it. Echelon's either struggling financially or just GREEDY
We did a lot of research on spin bikes. Freestyle Mode was more than sufficient until Echelon decided to remove classes with Music. Now my wife hates it. Echelon is essentially forcing you into a $40/month subscription that has been unnecessary for the last 4-5 years. We'll probably move onto Peloton. At least Peloton has a lower cost spin option that includes music.
Report