Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessSep 10, 2026

Thank you for sharing your experience. We're very sorry to hear that, after waiting longer than expected for the replacement power supply, the item you received does not fit your bike. We appreciate how frustrating this must be, particularly after the time you've already spent waiting for the part. We can see that our Customer Support team is already in contact with you and is working with you to identify the correct power supply and resolve the issue. We apologise for the inconvenience and appreciate your patience while we work to get this resolved.

Response from Echelon FitnessSep 10, 2026

Thank you for sharing your feedback. We understand your frustration with requiring a Premier Membership to access third-party entertainment apps on the equipment, particularly when those services require their own separate subscriptions. Access to supported entertainment apps is a feature of our Premier Membership, while any separate subscription required by the individual streaming provider remains with that provider. We appreciate your feedback regarding this and understand your point about the functionality available on connected equipment. We've shared your comments with the relevant team for consideration as we continue to review our membership offering and features.

Response from Echelon FitnessSep 10, 2026

Thank you for your feedback. We're sorry that you initially received the incorrect mat with your order. We're pleased to see that our Customer Support team has already been in contact to assist with this, and we hope everything is now resolved for you. We apologise for the inconvenience caused and appreciate your patience while we put this right.

Response from Echelon FitnessSep 1, 2026

Thank you for taking the time to share your experience. We're very sorry for the situation you've been left in following the delivery of your treadmill. We appreciate that you purchased the assembly service with the expectation that your treadmill would be brought into your home and assembled, and we understand that refunding the service charge alone does not address the difficulty of being left with a large, heavy item in your garage. We'd like the opportunity to review exactly what happened with your order and the service that was offered at the time of purchase. We've asked a senior member of our Customer Support team to review your case and contact you directly to discuss what we can do to help resolve the situation. We're sorry for the frustration and inconvenience this experience has caused.

Response from Echelon FitnessSep 1, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you're unable to log in and access your workouts. We've asked a member of our Customer Support team to reach out to you directly to investigate the issue and help get you back up and running as quickly as possible. Thank you for bringing this to our attention.

Response from Echelon FitnessAug 20, 2026

Thank you for taking the time to share your feedback. We appreciate that our membership options may not suit everyone and understand your concerns regarding the cost of accessing our full range of classes and features. We would, however, like to clarify that an Echelon Premier Membership is not required to use your equipment. Your equipment can be used in Freestyle mode without a paid membership, while our membership options provide access to additional content and features, including our instructor-led equipment classes. If you'd like any help accessing Freestyle mode or understanding the different membership options available, our Customer Support team will be happy to assist. Thank you again for sharing your feedback.

Response from Echelon FitnessAug 20, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your bike is still not connected to your account and that your previous interactions with our Customer Support team left you disappointed. We can see that you've contacted us previously regarding this issue, and as it remains unresolved, we've asked our Customer Support team to review your case again and reach out to you directly. We appreciate you bringing this to our attention and hope we can get everything connected and working as expected as quickly as possible.

Response from Echelon FitnessAug 20, 2026

Thank you for taking the time to share your feedback. We're sorry that your order took significantly longer to arrive than expected. We understand how frustrating it is to place an order based on the delivery timeframe provided and then experience a delay, particularly when you had to contact us for an update. This isn't the experience we want our customers to have. We're also concerned by your comments regarding the shipping charge at checkout and would like to review this further. A member of our Customer Support team will be reaching out to you directly to investigate your experience and ensure your concerns are properly addressed. Thank you for bringing this to our attention, and we apologise again for the disappointment caused.