Echelon FitnessReviews of echelonfit.com

Don't buy. Only bought as cheap peloton alternative. Used to be able to use bike in freestyle, but recent update to app makes this significantly harde App now minimises your metrics while forcing adverts down your throat. Junk

Wish I could rate a 0. It’s been 3 weeks since I submitted a warranty claim because my bike wouldn’t turn on and started smoking. Not only did they ask me to plug it back in to get a video of the smoke (hello, fire??) but they haven’t responded to the claim. I’ve called four times and emailed back almost a dozen to no avail. Filing a claim with the BBB to see if they’ll be helpful.

Stay away from that company if you are not going to renew the membership: The bike (bought at Costco) had a number of issues with the tablet constantly rebooting but that's nothing, after we did not renew the membership, the issues started getting worse, having to reboot the bike regularly, the timer freezing and when ththe tablet stops working, the resistance stops working. Stay away from that company

My Echelon Stride Treadmill review - Zero stars. Echelon's business practices are utterly dreadful. Their lack of transparency, poor communication, and subpar service create a nightmarish customer experience. From unclear shipping information to damaged products and incorrect replacements, the entire process is riddled with frustration and disappointment. Echelon Fit's inability to address customer concerns and delays only adds to the negative impression of their operations. In short, stay far away from this company if you value a smooth and satisfactory shopping experience.

This might be one of the worst products (the app) I’ve ever used. I don’t think I made it through one spin class without it resetting or stalling out. When my free trial was up I saw that I was immediately charged for a month. When I went to cancel and ask for reimbursement, they said sorry, nothing they could do. I would strongly suggest to anyone; STAY AWAY FROM THIS COMPANY’S PRODUCTS.

DO NOT BUY. Echelon's customer service is horrible. It took over 4 months to get in touch with someone who could help me with my broken bike. Even when I did get in touch with someone who could "help," I had to spend 200$ on an extended warranty just for them to send me a cheaper bike as a replacement. Do yourself a favour and do not buy from this brand ever.

Horrible experience, do not even consider buying any product from this company. The customer support is the worst I have ever experienced. They get your money and don’t give you a product. When you call about it they read from a script the same line over and over again about how the issue will get escalated in 2-3 business days, which never happens. This company should be shut down for stealing and lying.

Brand new equipment, after 3 rides of 35 min, the seatle is tilting. I tight it up and instantly gets loose.