Echelon FitnessReviews of echelonfit.com

4/30/2024 I suddenly had a fedex email for the replacement part sent and it also of course did not work. The only option left is to use it broken or make the company replace it and send a tech to install it. I kept asking if they could come weekends or holidays around my work schedule and they said they had to process the replacement first. Its been 24 hours and no update. 4/16/2024 After I report them on here, google and BBB they offer to send a nearly identical model that cost $20 more. Here is my reply: How is that going to help me, I'm not putting another one together & trying to dispose of the other. I am disabled and live alone. I want the part or a refund and QVC said per Echelon it had to be returned in the box, which is impossible to put back in the box because you have to cut it open and remove the padding to get it out. I'm sure the display or something would be broken on the other one too, just like all the ones you sold qvc, look at the reviews. I emailed them this on 2/22/2024 and have been lied to about a replacement part being shipped until its too late to return. Body: I received a defective ez step bike I bought on QVC, Order 6988048075 2/17/2024 It didn't have enough screws and a piece of black plastic broke off of somewhere when I opened the box. Poor instructions, needs clearer screw size instructions/letter or # stickers on parts. The back rest is terribly hard and small, it pushes on my tailbone which already gives me chronic pain. It could be larger and more rounded But the clincher is the display does not work. I opened 2 new packs of batteries and it never turned on. How do I get this replacement part?

When you buy an Echelon bike, you are given a trial period with the Echelon app. This app is glitchy and not nearly as fully-equipped as the Peloton app, and the price for membership is exorbitant. If you go onto the website to cancel the subscription, it of course doesn't work, but there's no indication either way as to whether the cancelation went through or not. It's a good thing I called their customer service line to cancel over the phone, because they told me my account was still active despite several attempts to cancel online. I'd have been charged nearly $700 at the end of the month! The man on the phone was helpful enough, but gave me about five different spiels about "promotions" they had going on to rope me back in. Every time I said "I just want to cancel," I was read another stock line about some other paid membership tier. The fact that they not only make cancelation through their site nearly impossible (if not entirely impossible), while making it seem like you CAN cancel online, paired with the number of times they try to rope you back in when you do call, tells me that this company is shady as can be. AVOID AVOID AVOID.

I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!

subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays

Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

I purchased a bike from Echelon in September last year. Since that time we have had to contact support in an attempt to resolve a constant squeaking noise. The first visit blamed ‘alignment’ of the belt, the second visit blamed a loose pedal (!) and today exactly the same issue. Genuinely wish we had paid the extra to go for a more reputable brand.

If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!