Echelon FitnessReviews of echelonfit.com

I bought an Echelon Stride-6 for my birthday, and had frankly fraudulent experience with Echelon. We paid for the Treadmill at $1499.99, plus $399.99 for ‘white-glove’ delivery and assembly (as opposed to standard delivery) AND additionally an Echelon equipment mat $59.99, and a mandatory monthly subscription valued at $39.99/month Issue: 1. on the delivery day, there was NO ‘white-gloved’ service or assembly on the day. 2. There was non-delivery of the Echelon equipment mat. Despite writing and follow-up to their customer service twice, no response has been provided. Non-existent service. Conclusion: This company is a scam and overcharges for services and equipment that remains undelivered. I will be reporting to the government regulator if these issues are not resolved immediately.

I have the Echelon Stride-6S, thinking I was getting a premium treadmill with a built in screen for workouts and entertainment. In reality, it’s a very expensive mid range treadmill with a screen that is almost completely useless unless you pay an ongoing subscription of around £300-400 a year. The issues: - Locked features: You cannot even use the built in screen for basic things like YouTube or Netflix without paying for their subscription. Free mode only gives you basic metrics like speed and incline. - Forced sign up: You can’t even create an account or activate the treadmill without handing over credit card details first. - Hardware is average: The treadmill itself is fine, but nothing special. I own a Decathlon treadmill that cost less than half the price, is more compact, more stable, and has a similar top speed and incline. - Hidden ongoing cost: The “premium” price tag is for the software ecosystem, but then you have to keep paying hundreds every year to actually use the screen you already bought. Overall, this treadmill feels like a trap. You pay a lot up front for hardware, then discover that most of what makes it “premium” is paywalled. Unless you specifically want Echelon’s subscription classes, and wanted to fork over a huge amount for the product, and then again every month in ongoing sun costs, this product is very poor value. Save your money and buy a treadmill from Decathlon, NordicTrack, or ProForm, you’ll get equal or better hardware, much better customer service, all without being locked into an expensive subscription for features that should be standard.

I am leaving one star as I am unable to leave a zero. I ordered Echelon Stride30 Sport treadmill from sweatband.com. I assembled it asn up on turning it on, it is constantly beeping, displaying U0.6 on the lcd screen. No button on the console is working. Unable to get the treadmill working except for the continuously annoying beep sound. I checked the user manual but couldn't find any such U0.6 error. I contacted echelon support and they told me that it is not an error but a firmware update. They asked me to opt for a subscription, download the app and update the firmware. They said for that I have to connect my phone to the Bluetooth, they ignored the fact tgat nothing on the threadmill is working. I followed each step they recommended but the treadmill is not available to connect via bluetooth. I have been sending them the videos of twh troubleshooting steps that they recommended. They asked me to rewire the console which I did but no luck. Finally, they said that they need to send an engineer to look into it and that the current lead time for an engineer to visit is 10-14 working days. It all happened with a brand new (sealed) product, so, Imagine the kind of quality checks and control they have at echelonfit and how substandard/sub-par brand this is. I am supposed to start a 6-week fitness challenge and look like I need to look for alternatives.

Once the free trial runs out be prepared to fork out a minimum of $38 per month. The bike is virtually a dead weight without a subscription. Cancel or turn of auto-renew. Their live sessions have dwindled. You have been warned. Their customer service leaves a lot to be desired.

The app is useless for the echelon stride. The equipment is listed. Once you hit the screen it goes to the previous screen. I have removed the app and reinstalled it. The same issue. The control panel on the treadmill has a 50/50 shot of working. How do they stay in business with such poor service?

I bought an Echelon product to own it, not to rent it. But after a recent forced software update, the bike I paid for now requires an internet connection just to function, even in basic mode. Want to ride offline? Too bad. Want to use your favorite training app instead of theirs? Locked out. This is beyond user-hostile — it’s vendor control taken to a dystopian level. They’ve essentially crippled the hardware I paid for, unless I agree to their terms and subscriptions. If you travel, live somewhere with bad connectivity, or simply value freedom of use, stay far away. I will never recommend Echelon to anyone again. Anti-consumer, anti-choice, and completely tone-deaf to how real users actually use their equipment. Shameful move.

Zero stars. I have zero trust in this company and would never buy an Echelon again. They sell you a bike that can't work without a signing up for a membership, then they charge you automatically when that free trial runs out. All iw anted was to use the bike, I didnt need classes. It requires the app to even just use Free Ride. They don't have anywhere in the app to cancel it, and then say if you contacted them 48 hours after being charge, they can't refund. But offered me the "chance" to pay $38 a month instead. Shm, horrible. Never again.

I guess given all the 1 star reviews Echelon does not care... anyways, I promised the customer service chat agent I would make myself heard. First, I love the EX5s bike (Except the way you select the resistance level) - it is holding up very well and went through over 550 rides so far. Recently we had to exchange the display which was handled under warranty really well and hassle free. HOWEVER now that we have a shiny new monitor - maybe also because of the shiny new system on it - we have lost all our workout history and the user experience has change for the worse not showing any ranking in the remaining few free rides. YOU HAVE TO PAY just to see your personal statistics which is really ridiculous when you buy an expensive, connected piece of exercise equipment. Customer service was not able to help other than repeating presciption prescription prescription... sad... wish I could have my old experience back but oh well... this is a way to turn customers away and damage your reputation and ultimately brand... wish Echelon would care...