ebooktripReviews of ebooktrip.com

Xavier helped me booking my trip to Lima, Peru. He is very professional, patient, knowledgeable, honest, he looked for the best flights for me in a time manner and with courtesy. Will book again in the future.

Ernest was very patient and able to help in time.

The guy was honest and easy to work with

Andrew was so helpful and kind!

Amazing Customer Service experience, quickly, fast and safe.

Brandon Wood had been very helpful with booking the flights for my trip. He was patient and did his best to find the best and cheapest price with all the amenities. Thank you. I will work with him again for my future trips.

9/17/2023: I finished booking my international flight and no later after that I received a voice message at 10:43 am PST from Andrew/ebooktrip customer service at 800-950-4401. At 11:22 am, I called ebooktrip at 800-404-0025 and briefly spoke to Mitche (?). At 11:25 am, she transferred my call to online customer service. At 11:35 am (10 minutes later - this is a long hold), Andrew picked up my call. He explained to me that my flight from Lax (Los Angeles) to Cebu, Lapu-Lapu City/Philippines on Premium Economy for 2 adults will now cost from $3,295.38 to $3,792.80! Is someone at ebooktrip trippin' on me? I even asked Andrew, "Being a reasonable person and human being, would you be willing to pay $497.42 more?" Obviously, his answer is, "No." Then he put me on hold for 2 minutes saying that ebooktrip is willing to take a loss of over $125.00+ per his supervisor. But, I still have to pay for the difference. A sane person will not fall for this. I would have been better off booking directly to an airline rather than 3rd party booking agency like ebooktrip to minimize aggravation/hassles. ebooktrip do not honor the price listed. I told Andrew to just cancel my reservation. I will file a complaint to Better Business Bureau! What a horrible company/agency and customer service! For those of you who have positive experiences, thank your lucky stars. Sadly, there is no zero star to rate. Update: 10/05/2023 @ 4:03 am PST I received an e-mail from Trustpilot stating, "ebooktrip would love to understand your experience better, so they've asked for more details about your review--like an order number or e-mail. If we don't hear from you within 3 days, your review may be taken offline." Well, this is sarcastically comforting e-mail. There is nothing for ebooktrip would love to understand my horrible experience. I have stated my experience clearly through this review. Out of courtesy, I provided Trustpilot my booking reference number. And to be clear here, I am not in a habit to give bad reviews to spite someone or a company as in this case. The trust is gone!

Google Flights advertised that I could save money booking through ebooktrip, so I gave them a shot. My booking ultimately didn't go through, which resulted in me spending 20 minutes on the phone the next day to book a later flight. That flight should have been the same price, but instead it cost me $110 more than advertised. The agent also told me that my fare included one checked bag, which it did not. ebooktrip is a useless middleman operation that charges you an exorbitant service fee to copy your information into a carrier's website and then email you the results. Just book directly yourself. Don't be misled by any promise of savings.