Sarah J.
This company commits fraud, stay well away.
People should read these reviews before even attempting to purchase. This is a scamming, borderline criminal company. They set you up a subscription as default with no receipt - that I can deal with even though it's bad business practice. But the portal to cancel the subscription is glitchy and difficult to navigate. It didn't work on chrome because the submit button is hidden by the bottom menu tab. I eventually managed to get the cancellation submitted on the desktop site and got a pop-up confirming the cancellation 4 days before the next order. I wake up to find they have charged my card despite this. This is illegal and I will be reporting this as fraud. They can respond to as many reviews they like pretending that the subscription was clear or that it can be cancelled via the portal, and that they can be contacted by chat or email - these are all lies. They do not let you cancel and they do not respond using customer service. Do not use this fraud company and contact your bank or credit card and report these transactions as illegal.
Response from Shameless SnacksMar 9, 2026
Thank you for your feedback. We’re truly sorry to hear that your experience caused you to lose trust, as that is never our intention. Please know that our subscription option is presented during checkout with the “Subscribe & Save” offer, and customers must actively select and agree to it before completing their purchase. We also send a 3-day pre-billing reminder email prior to any renewal so customers have time to review or manage their subscription if needed. In addition, customers can manage their account at any time through the customer portal, which is accessible from the “Subscriptions” link on our website. Our customer service teams honors subscription cancellation requests daily. Unfortunately, we have no record of contact from you to customer service, so perhaps you do not have our current contact information. You can reach us through any of the following methods: • Live Chat: Visit our website and click the Live Chat button • Email: [email protected] • Phone: 562.358.5945 Additionally, we will have a member of our Customer Service Management Team reach out to you today to ensure your concerns are addressed and that any requests are handled promptly.