EasyshipEasyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.
Easyship (easyship.com) has 684 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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charman R.
I use it mainly for international parcels . This is a relatively easy platform to use. It also integrates with couriers so you get good shipping prices from it. I've been using for over 12 months now and is happy with it.
Response from EasyshipApr 5, 2023
Hi Charman, Thanks for the review, glad to hear you're happy with the platform for shipping internationally. Easyship
Andrew D.
If you would like to get ripped off sending a parcel then Easyship is a perfect solution for you. Reports of hidden fees and charges, as well as instances of packages being marked as lost but still being charged for, have been made by customers. Furthermore, the company may take money out of your card without your consent after 1-2 months of sending the parcel due to alleged 'weight overcharges'. Disputes for these charges can be difficult and time-consuming, as customers are required to provide proof for each individual parcel. They know for certain that you will not have these and will abuse this method to extract as much money from you as much as possible.
Response from EasyshipFeb 8, 2023
Hi Andrew, Thank you for providing your feedback, however we must take issue with the points you have raised. There are no hidden fees or charges with Easyship, we are 100% transparent that in cases where shipment details have not been entered correctly, the chosen courier will charge an additional fee. In your case, the weight and dimensions you provided for your shipment were not accurate. As a result, we were charged an additional fee by the Courier, which we then passed on to you as this was a result of the incorrect details being provided at the outset. As you are aware, as a gesture of goodwill we provided you with a refund for this fee, although we were under no obligation to do so. Please see this article from our Help Centre for advice on how to avoid any future adjustments; https://support.easyship.com/hc/en-us/articles/360039684252-Shipping-Charge-Adjustment-Weight-Size Kind regards, Easyship
Glokin
After learning the ins and outs of Easyship, with the support via email and live chat, we couldn't ship our products without them! The dashboard is easy to follow. Products merge easily from our online store front to Easyship and its great having all order with shipping information in one spot! Couldn't be happier!
Response from EasyshipApr 5, 2023
Hi Glokin, Thanks for the review! We're thrilled to hear how happy you are with our support team. Easyship
Becca
Horrible experience. Shipping two large & heavy packages to the UK from USA for Xmas. One arrived fine. However, the other package had to go via a consolidation center in CA. It apparently never left there. I provided the FedEx # given to me by Easyship to FedEx to try and track it/find it and they say it is an invalid#. Easyship can provide ZERO proof the package was every picked up from CA or that they paid FedEx or the customs duty that I had pre-paid them for….which seems like theft to me. Has been >8 weeks now. I have tried emailing, messages on FB - nothing but canned responses providing the same apparently invalid FedEx #. I filed an insurance claim as soon as permitted (30 days after last tracking activity showed the item arriving in CA) and that was over 2 weeks ago, but still no follow up or payment. All in all I am out ~$200 for the shipping and the customs duties that I pre-paid (so that my family wouldn’t get stuck with them), plus the ~$120 worth of gifts and snacks mailed. Miserable customer service. Unable to reach an actual human unless I pay more for their premium service……no thanks, you already got me for ~$320!!
Response from EasyshipMar 1, 2023
Hi Becca, Thank you for your feedback. I've tried to reach out to you via email but I haven't had any response. To explain how Easyship works, amongst many things we are a platform that provides a choice of shipping solutions, such as FedEx in your case, but we are not the courier and there is a limit to what we can do once a shipment has been lost. We will always do everything we can for our users when something goes wrong by liaising with their chosen courier on their behalf but unfortunately, there are times when the courier cannot give us the information we require in a timely manner, which occurred here. In terms of your insurance claim, we can action this for you ASAP, I can see my colleague messaged you last week requesting more details, Would you be able to provide this and I can make sure your claim is processed right away? Kind regards, Easyship
chris ess nine two T.
Two days. Responded nothing. Pay for chatting with them? Yeah ok. No number reachable from Canada. Sold me a Canada Post box and a label and the shipping rate. Canada Post can't even use them. How am I to get my refund if these lazy slob charitable donation takers take their donations but don't even talk to you!? I'm getting sick of companies and individuals like this. $40 out the window. Edit; these people will never talk of boxes. Like. Sorry I sound so rough around the edges sometimes but charging for chat. And. You can see it took them months to reply to me on here. Just. Run away. Nobody said you were a courier. That wasn't even my concern. You sold me a box. For $25. Told me to put my thing in it. And bring that and your "too much American stuff on it, for us;" "Canada Post" labels. Or anythings. There was no misunderstanding. Maybe from your sub par invoices. You asked me my views on your service. I put a frowny face with an auto suggestion problem remained unsolved. Y'all is used to that I guess. Got same replies as here, there. That I've been refunded. And guess what, people? Of course there has been!? Less than zero. Refund. "You misunderstood" is convenient. But. Your time tables are too and my bank's chargeback proceeding against you is not; for me. But. That's come to be expected from stress ship. I even told you to re-read your very, subpar invoice for BOX CHARGE. And. Months later on here you tell me same thing refusing acknowledge you sold useless defective everythings and told me to put my product in them but like though you was "a courier, yourselves". I'm not a potato. And did you put my "refund" back on my Stress Ship account? What good does that do me? Are you a bank? Can I withdraw it to where it needed go but never did AND WHICH IS MY BANK ACCOUNT!? Good grief.
Response from EasyshipMar 1, 2023
Hi Chris, Thank you for providing your feedback. Judging from your conversations with my colleagues, it seems there has been a misunderstanding about how Easyship works, we are a platform that allows you to create and purchase labels from a range of courier partners, as you did in this case with Canada Post, we would require you to prepare your own package and then either drop it or have it picked up by your chosen courier, we are not a courier ourselves. I'm sorry for the inconvenience that has been caused, I have cancelled your label and the amount has been refunded to your account. If there is anything else we can assist you with please, let me know and we will do all we can to help you use Easyship. Kind regards, Easyship
Annette W.
This is an incredibly easy to navigate site & the outline of available options is great. I definitely appreciated saving over 40% compared to USPS.com
Matthew S.
Good prices and very easy to use. The platform is extremally user friendly. Highly recommend.
Amos O.
Just completed my first shipment from Houston, Texas to Sarasota, Florida. EasyShip made it all smooth from booking to payment with great customer service from Brandon. Will definitely deal again.
Response from EasyshipApr 5, 2023
Hi Amos, Thanks for the feedback! Great to hear you had a good experience with Brandon our CS team. Easyship
