EastessenceReviews of eastessence.com

they are very very bad. they charged me 70 dollars to return dresses that i did not like .muslims do not represent islam. do not buy from them

I’ve now made two orders from East Essence and both have been great. I love that I can choose the length of the garments at purchase. The sizing is spot on! I had a shipping issue with this second order, UPS, did not deliver correctly. I contacted East Essence customer support and was grateful that they replied quickly to help. My package was delivered the next day. I will certainly order more from this company. If you’ve had issues in the past, maybe give them another try. ~Tay

I bought a few items. A long time passed and it didn't ship, so I emailed them. I got a shipping notification and tracking number right after but no message or apology. I did a return and shipped everything back within a week. Two months later, I hadn't heard back about my return. My return tracking number showed it had been delivered shortly after I shipped the return, and it had been signed for by someone. I emailed them asking what was going on an then filed a dispute, anticipating a problem. When they finally got back to me about my return, they told me to cancel the dispute and then, and only then, would they issue the refund. Nowhere did they apologize. Of course, I refused because they had already shown their colors. The dispute took a month. Three months after I returned my items, I got my money back when my bank sided with me.

Dress was nice but whole experience was let down by the awful delivery service and lack of communication from EastEssence, takes them upwards of a week or 2, to respond to queries. Dispatch of my items took 3 weeks and several emails later. Delivered to the wrong address, then was given the runaround by DHL to retrieve the package.Inconsistent messages on DHLs tracking service resulted in wasted days of waiting for parcel that never arrives on the date shown on tracking. Took further 2 weeks of phone calls and emails before receiving package.

I initially had issues some issues with an order I made in April 2024. They reached out to me with an explaination and support. I feel better about ordering from them again. Thank you for the much improved customer service!

I ordered from them (after a delay from them) and wanted to return immediately after receiving the items. They sent a color I didn't choose. It was nothing like the pictures. When you click on different colors, the item won't show. Russian Roulette. I emailed and emailed and emailed customer service. When I finally got a response, I mailed it back within the 30 day period. Why should I have to pay for their blunder? Ordered in March for Eid, it was late. It arrived after Eid. Sent it back. Guess what? Noone signed for it. It was just returned to me on May 23, 2024 after a month of sitting. What kind of Muslim behavior is this!?!?So I will try again for customer service. I will NEVERRRRRR order from them again!!

It’s usually so difficult to get muslim attire here in the United States. And that’s why as soon as my daughter told me about East Essence, I couldn’t wait and ended up ordering 3 outfits. All the 3 were delivered super soon. And I love them all. Now on every occasion we buy only from this place and nowhere else. I am not going anywhere else.

East Essence is like the superhero of deliveries. I placed an order just a week before my event, and like magic, it arrived right on my doorstep precisely on time. Their delivery efficiency is remarkable, making them my go-to for those inevitable "oh no, I need it now" moments. The reliability and speed of their delivery service have made my shopping experiences stress-free. I'm genuinely grateful for their reliable and efficient delivery system.