EastessenceReviews of eastessence.com

I bought 3 items totalling 125.34 including shipping, it arrived late, I wanted to return 1 item . They want to charge me 45.28 to return 1 item which means i will have paid a total of 170.62. They will return 36.10 for my 1item however that will mean i have still paid 134.52 for 2 items not 3. So i would pay more to have less items. So i have decided to gift the item that didnt fit to someone else instead of it costing me more for less. Will not shop here again!

I ordered some Abayas and paid $145.00. Got a call from UPS after 3 weeks saying that the address on it is undeliverable due to vacant land, the address was written wrong and sent to a different state. I requested them to send it to my correct address but was not authorized to make changes as per the UPS guy. Called East Essence never answered, emailed multiple times for refund no answer, I never received my order. Horrible customer service, never use this store.

I paid for the "free and easy" returns and then after returning the item, it first of all, was not free. They deducted like $10 from the original purchase price. And two, it was not easy. It took almost a month to even get the items, then to return it, it took about a month from when it arrived till I actually got the refund. And getting the refund was so hard. They never answer their emails, so I had about 10 unanswered emails. I tried chatting with them and when and if they even reply it is like 2-3 days later. IDK how this company has any business. They are so unprofessional. They literally only gave me a refund because I filed a claim with my bank to get the money back. Just for a note. I bought these outfits on July 24th and it is now October 7th and I just got the partial refund.

Not the best customer service. Shipping process and notification are quite confusing. Sizes are really on large side and return/exchange is terrible. 1st and last time ordering. You can get the same stuff somewhere else with less hassle and frustration

I ordered $250 worth of abayas and pants for Hajj. The quality of every single item was awful. Some fabrics were different than listed while some were fully see through. The order first took forever to arrive to me. I ordered on March 30 and didn't ship until April 11 after I followed up to check the status. I processed the return and shipped the items back on May 2. The items were received on May 9. I followed up May 12, 17, and 23 about the status of my refund and only received it within minutes after asking if I needed to contact the fraud department at my bank. Lo and behold, they didn't refund the full amount (per their own refund receipt) and owe me $60 more. Lesson learned, will never order from here again and advise others to also stay away.

This is terrible and very frustrating, it almost looks like a scam. I saw some review prior saying the quality is good but the shipping might take long. I think thats an understatement. I ordered since May 8th and as am writing this its May 24th and still zero updates. On top of that their phone says this is not their hour of operation no matter the time you call them lol. Stay away unless you don’t mind spending your money and have no guarantee except just hope!

Terrible Experience – Stay Away from EastEssence I placed two separate orders with EastEssence and paid extra for their “Easy Refund and Return” option, assuming it would cover return shipping or at least make the return process hassle-free. I was completely wrong. Despite paying for this service, I was still charged an additional $20 when I returned one of the orders in full. Even worse, from my second order, I returned 3 items totaling $104 — and never received any refund at all. I’ve tried contacting them multiple times via email, phone, and live chat, and have received no response whatsoever. Their customer service is non-existent, and their refund policy is misleading at best — dishonest at worst. It feels like a scam, and I regret trusting them with my money. I strongly recommend avoiding EastEssence. Spend your money elsewhere with a company that values its customers.

My experience with East Essence was phenomenal. No complaints whatsoever. They took about a week to get my garments ready to ship, but it was tailored to my specifications and the quality was top notch. Once it shipped, it came from India to London to the US in two days. I can't complain about that. The fact that I can find this type of clothing in plus sizes that is actually perfectly sized is amazing.