EarthwiseseedReviews of earthwiseseed.com

I placed an order on April 12. It got as far as "label created" and then stalled. I followed up on May 7 by email, and a customer service rep named Jim (who wrote like AI) told me that he was pushing my order through that day. It's May 22 now, and still no progress. I've emailed four times and called once. The robo voice when I called said that no one was available to answer my call and had me leave a voicemail, which I did. Ironically, my order page says "Return window closed on May 9, 2026," even though I never received the product! I guess I'll dispute the transaction with my credit card company now, because I'm out of options. UPDATE: A couple weeks after I disputed the transaction with my credit card company, my order suddenly arrived at my house! No shipping notification, no communication from Earthwise, nothing. But it's my order, and it's correct! It just took almost 2 months to arrive.

Why let customers order products if you can't filfill the orders? My order sat in limbo for a month. I contacted customer service and got a fairly prompt response from "Jim" who said he'd get my order moving immediately. Another week went by with no change, so after another email to "Jim" with no response I disputed the transaction with my bank to make sure I get my money back. Giant waste of time. Should've looked into them closer before ordering. Lesson learned

TLDR; this company is a total scam - stay away!! On 4-20-26 an order was placed, which was acknowledged and said it would take 2-3 days to process. On 4-22 a shipping label was created with an estimated delivery date of 4-23. When the tracking indicated the package had still not been received by UPS on 5-1 I reached out to check. They said it would be picked up by UPS within 12 hours. I waited 3 days to follow up (5-4). There was no reply. I followed up again the next day (5-5). They then said it was a new shipping system and my order was on a pallet that UPS just hadn't scanned into the system yet, and was definitely heading my way. I waited two more days (5-7) and followed up again, stating I was concerned by the ongoing delays and poor reputation this company had online for these exact scam techniques, so wanted reassurance the order was actually moving along. They copy/pasted the same reply from 5-5. It's now been two more weeks and still nothing. I reported fraud to my credit card company and they still haven't heard back from this scam company. Shame.

Ordered seeds 4/2; it is now 5/21. No seeds have been delivered. When I asked for a refund, I was promised discounts, which never materialized. Bad company. Save your money.

I wish I could rate zero stars. I ordered on March 17, followed up on April 14 and was told it was about to ship- A label was created the next day, but that label still hasn't moved or been scanned. I emailed several more times, including today, and just keep getting the same "small company, doing our best" line.

Would leave zero stars if I could. Placed an order on 18 March. A shipping label with UPS was immediately created with a delivery date of 16 April. That day came and went without receiving the package. Now, on 19 May, I have emailed them 4 times asking on the status. All they do is recycle the same two responses. #1. "Due to the high volume of orders, when our carriers collect shipments on pallets from our facility, processing and updating the tracking information can sometimes be delayed." or #2 "Thanks for reaching out. It looks like your tracking has been sitting on “label created” for a bit longer than it should." "We’re going to go ahead and take care of this right away on our end. Your order is being pushed through again today, this way it gets out without any further delay." "You’ll keep the same tracking number, and you should start to see movement very soon." Long story short, I have not yet received my seeds nor have I received my requested refund. I have filed a complaint with the State Attorney General's Office - Consumer Protection Division.

Earthwise failed to ship an order I placed March 2, 2026 and still hadn’t received by May 18, 2026. After false promises regarding shipping, printing shipment label, still waiting another month and lackluster responses, I asked them to cancel my order. I also disputed with my credit card company to ensure I get my money back. Be weary of this company.

Ordered $200 worth of seeds. Five days went by and hadn’t shipped. I emailed and left several voicemails. Nothing. A week goes by and same story. Two weeks and I had my credit card company cancel payment. Never did hear from a single person. This company is a mess. I think their TV ads overwhelmed their capacity. Too bad. I wanted to try their seeds.