EarthwiseseedReviews of earthwiseseed.com

Response from EarthwiseseedSep 28, 2026

I’m very sorry for the long wait and the frustration of having to follow up to get this resolved. You deserved better communication from us. Based on the information we’ve been able to connect to this review, it appears your refund has now been processed. If you haven’t received it or anything remains unresolved, please email me directly at [email protected] with your order details so I can personally verify the status and help. A refund doesn’t undo the experience, and I’m sorry we let you down.

Response from EarthwiseseedSep 22, 2026

We’re sorry your original bag arrived damaged and for the frustration this has caused. We did send a replacement, and FedEx marked that shipment as delivered with a delivery photo. Our customer service team has been in contact with you, and we understand you’re reporting that the replacement hasn’t been received. We want to work through those delivery details with you to resolve the discrepancy. We stand behind what we sell, and that includes taking responsibility when an order arrives damaged. We sent your replacement to make this right, and we remain committed to helping resolve your concern.

Response from EarthwiseseedSep 22, 2026

We’re sorry for the confusion and frustration. Our subscription process includes a confirmation email with instructions for managing your subscription, followed by advance notifications before recurring orders are processed. We haven’t been able to match this review to an order, so we’d appreciate the opportunity to investigate your specific experience. Please email [email protected] with your order number or the email address used at checkout. Our team can review the charges, help cancel any unwanted subscription, and work with you toward a resolution.

Response from EarthwiseseedSep 22, 2026

We’re sorry for the delayed response to your review. You should receive every item you paid for and timely help when something is missing. We’d like to review your order, confirm whether the missing flag has since been addressed, and learn more about what fell short with the product. Please email [email protected] with your order number and “Attn: Daniela” in the subject line so I can personally follow up. We appreciate the opportunity to address anything that remains unresolved.

Response from EarthwiseseedSep 22, 2026

Aaryn, we’re sorry for the delayed reply and for the experience you described. You should receive your order and be able to reach our team when you need help. We’d like to confirm whether this has been resolved since your review. If you’re still waiting for help, please email [email protected] with your order number and “Attn: Daniela” in the subject line so I can personally review what happened and help get this addressed.

Response from EarthwiseseedSep 22, 2026

We’re sorry for the frustration and the time you invested. We understand that a refund doesn’t undo that effort. Mistakes can happen, and concerns about receiving the wrong seed deserve careful attention. To clarify, the smartweed we carry is Pennsylvania smartweed (Persicaria pensylvanica), a North American native species distinct from nonnative smartweeds it can be confused with. You ordered creeping thyme, however, and you should receive the seed you purchased. I don’t have enough identifying information from this review to locate your order. Please email me directly at [email protected] with your order number and any photos so I can personally review what happened and how your concerns were handled. We take product accuracy and customer support seriously.