EarthwiseseedReviews of earthwiseseed.com

Confirmation promised shipping within four days. Two weeks later, the automated customer service email response makes some rather extraordinary claims to 15 hour shifts to catch up with backlog. This is all poor service but one takes one chances. I suppose we should be impressed with a family run business being so overwhelmed. However… It was the intentionally offensive individual customer service email response that was also received only minutes after the automated email (and cannot be repeated here) that rather took me back. Not certain what this company is doing, but their business model of poor and rude customer service is certainly curious.

Avoid this company - it's probably 1 guy who is reselling someone else's products. Ordered 2 items and one arrived 2 weeks after ordering and the other one came a month later AND they sent 1 pound instead of 10. Tried getting a refund through customer service and they shipped anyway. Cannot reach a live customer service agent! Awful experience

Haven’t recieved a single seed yet. Still hoping they will come but so far, not so good.

I placed this order on March 10 and still have not received the seed mix.

I ordered my Tri-color clover seeds 2 weeks ago. It’s prime clover-planting season right now and I have no seeds and no news. I emailed, no answer. Tried their chat on their website, no response. Terribly disappointed. Can’t even get a refund for the product I never got.

You won't get your product! I ordered my seeds at the beginning of March. I have called, emailed and texted. I can not get a response from the company. I feel stupid for ordering from them. I contacted 973 270-9975, 570 253-4704, 973 270-9975 and your answer is the first one that I received. Please give me an update as to when my order will arrive.

I bought seed on 3/3/2025, but I did not receive a conformation receipt and I have not received the seed. I have contacted Earthwise via email. Update: I appreciate the response of the company. It seems though that they need to find a way to timely ship their orders and anticipate busy times. A few days after I posted my first review, I received the seed. I sowed and hope for the best!

Original Review: Ordered almost a week ago. Website says 24-48hr shipping. No shipment! No communication! Charged my card already even though never shipped the product. I’m trying to reach them now a few different ways. Will probably have to report to my bank and report to consumer affairs. Update: I was hoping that this review would get the attention of the company as it appeared that they responded to these every time. I was unable to get a response through the emails that you’ve provided for contact or trying to contact you on Facebook. Firstly, I’m glad at least your exist as I’ve heard nothing from you since I placed my order. Secondly, your website clearly states 24 to 48 hours to ship under your shipping policy and it appears this is an issue every person appears to be having because every review on this website talks about it. So maybe you should adjust your policy on the website to manage customers’ expectations. Or at the very least communicate with your customers about the delay. Thirdly, I will await until I actually receive your product to fully update my review to let other customers know my full experience as I’ve yet to get it. But at least I’m glad I was able to get your attention this way. Final Update: I wanted to post the final update and update my review as promised. I did receive the product. It did come packaged pretty well. Has a link to instructions. Just know to manage your expectations. The company does not ship and you were close to the 24-48 hour window as promised. That appears to be a consistent complaint across most reviews I’ve seen and the customer service has been less than great and somewhat rude. it took three weeks from the time I ordered to the time I got the product. Even after they have created the label and I got a shipment notification, it took another week for them to actually get the product to the shipping carrier. But I did get it and it looks fine.