Vicki
Earthing Harmony does not honor return policy
Please be aware that Earthing Harmony does NOT honor their return policy. I purchased a pair of sandals, but unfortunately, they did not fit. I ordered the same size as my previous shoes from this company. (The sandals must run differently than shoes) I sent pictures, as per their requirement for return. They offered me an opportunity to exchange, which I "applied" for in a different style, as the ones I ordered ended up being too short and yet too big in the strap area. Then I received an email stating I could not exchange or return because the shoes were "worn". Which they absolutely were not. If the shoes looked worn to them, then they sent me used shoes, as I could not have worn shoes that did not fit. I am assuming this is the dishonest way they can "say" they have a money-back guarantee but not actually honor it. I believe in earthing products, but I DO NOT recommend this company. UPDATE 5-19-26: Earthing harmony pretended they were going to help. They allowed me to exchange my sandals and asked me to change my review on here. They received the sandals 2 week ago per the post office tracking. I have not received any confirmation that my new sandals were being sent. Laura, who promised to take care of my case quickly, is no longer responding or communicating with me. Please do your research before buying anything from this company.
Response from EarthingharmonyApr 28, 2026
Thank you for bringing this to our attention, and we're truly sorry for the frustration. We'd genuinely like to look into this and make it right. Please email us at [email protected] with the subject line "Attention: Customer Success Manager " and our team will personally review your case.




