EargoReviews of eargo.com

Great technology combined with responsive customer service provided by smart folks

I had an Eargo Neo which I really liked. It had some minor problems, but overall it was a great hearing aid. When that died (they have a lifespan of a few years) I ordered the latest model, the Eargo 7 in spite of my hesitation due to the cost. A friend ordered an open-box Eargo 7 from Ebay for half price, but that stopped working after 2 months. He had no recourse because Eargo does not support resold units, even if they are still under warrantee. But because of my own experience and the fact that his was an unsupported model, I did not let that real experience stop me. The unit itself looks fantastic and fits the ear much better than the Neo. After tweaking with the app, it also sounds alot better, which i did not realize was possible. I was thrilled after the first day. The next day I go out to lunch and insert the Eargo 7s at the restaurant, but they never 'wake up' to process sound. I could not use the devices on the second day. Did the aids drain the battery overnight? When I got home, I plugged in the charger and the entire thing immediately came to life and worked fine. The Eargo 7s could not remain overnight without being plugged in. This is a MAJOR inconvenience, as it cannot be used without a charger. So I started carrying around a charger everywhere and 'woke up' the device in the car upon arrival at my event or meeting. A few days later, the Eargos do not wake up at all. The charger connects to the phone app (mostly), but does not react to the devices being plugged in at all. Is it the charger? The device? I have no idea. All I know is that after 1 week and 6 or so uses later I am over two grand lighter in the pocket, but still have no hearing aids. Customer service had me clean the device and when that did not work offered to send a new one. I am giving them 2 stars solely for their customer service. I hope the next set comes back better.

Customer service and these are the 0NLY ones that comfortably fit in my very small ear canal.

I love my new Eargo 6. This is my third version from Eargo and they keep getting better every time. This last release (Eargo6) is by far the best. The sound is awesome, maintenance is easier and the new Sound Match function is the cat's meow!

I did not get a hard sell and my questions were answered honestly and in great detail.

I have well not good hearing, but not terrible either.  I use the aids when going out to hear conversations in restaurants and other venues, I now can go out to dinner at a dinner with a show venue I can hear my friends.  These hearing aids are by far the best ones in terms of sound quality and background noise reduction.  I like the different volume levels for different situations. Plus, they are amazingly comfortable. After a bit, I do not even notice them. Worth the investment for me.  The small portable case also acts as charging base and it also helps carry and store the pieces safely, but the top comes off too easily and needs a small redesign to provide a latch to ensure the case does not open by mistake. They are tiny, discreet, and comfortable. Best of all, they are effective. I had doubts when I first received them and spent time talking to support staff to find out what I was doing wrong and better ways to work with the aids, the staff was incredibly supportive and helped me to achieve my desired hearing levels. My left ear has a large canal that with the large petals works great, my right ear has a small canal, and the medium petals are still a bit too large and could use a smaller petal I believe.   The iPhone application is easy to use, but I wished it gave status information, like battery levels, and other status items.

I have been an Eargo customer for more than three years and I couldn’t be happier. My Eargo devices have changed my life. My wife and I enjoy going to the movies and live theater. Prior to getting my Eargo devices, I had great difficulty hearing the dialog in movies and had to use assistive hearing devices at live theater. I know don’t miss a word! I love the ability to adjust my Eargo devices using the app on my phone. I can actually hear conversations at my table in a noisy restaurant. Customer support is outstanding. The support team does everything possible to make sure that you get the most from your Eargo hearing aids.

I have had my Eargo 7's since April 23. The set up, follow-up and performance are amazing. In the ear, rechargeable hearing aids are great for my active lifestyle. Using the app I am able to adjust to every environment. Especially good in noisy places like restaurants. Rechargeable case is practical and convenient. Really good company and people.