EagleRiderReviews of eaglerider.com

Poor Service Booked a 4 day Ducati rental out of Boston, flew up from NYC for the ride. Arrived at local dealer for pick up and the rental Ducati had a broken clutch lever, cracked windscreen and bash guards that were literally taped onto the bike. Not the way you want a trip to start. 2 days into the ride NE was hit by Hurricane Henri, my house in NY was flooded and I had to end the trip and return home. Eagle Rider refused to make any accommodations for the early bike return in Boston. Eagle Rider rep took on a condescending tone on the phone when I called looking for some help sorting the early drop. Had nothing to offer in solving the issues I was having. Ended up riding to the drop location, visiting a mechanic operating across the street who was able to contact the shop owner and for $40 he took the keys to the bike for return. Ive been on tours and made rentals from Baja Mexico to Morocco and haven’t ever encountered such poor service in a motorcycle rental company. Complete inability to solve a simple business problem, poor condition of rental equipment. (would have taken an hour to replace the clutch lever, screen and bash guard) Would not recommend Eagle Rider to anyone in my community.

I was active duty military for 2 years deploying, paying into Eagle Rider hoping that when I got back home I could rent some motorcycles and use the credits up. I have been trying to book motorcycles through Eaglerider multiple times and was either told that the location doesn't honor the Eaglerider credits, or I was loaded up with so many fees on the rental that I can't even afford to use the credits. And of course if you try and cancel instead of continuing to pay in and pay in you lose all your credits. This business model is a total scam and I regret paying into this so much. Lost years of credits because I just can't afford to use them. This company has caused me so much frustration and disappointment.

A friend of mine and myself both rented from Eagle rider in San Antonio Texas. We booked the bikes 30 days in advance the original trip was going to be four days. We ended up changing it to three days EagleRider had no problem with that we gave them three weeks advance notice on the change. EagleRider assured us that they would refund the fourth day Which has never happened we made numerous phone calls and just to be put off. The manager of eagle rider in San Antonio Texas told me that eagle rider was the worst company in the world to do business with. With that he said good luck trying to get your money back. I wish I would have read reviews before I rented from them they are by far the worst company I’ve ever dealt with.

I had the worst experience with Eagle Rider. They took my money, but didn’t provide me with any customer service or help. I’m still running after them. 😡

What a ripoff! I'm on the same boat as others here. I made a reservation with Eagle Rider and after cancelling my reservation, now i don't have a way to get my money back since they won't give me a refund. Will never buy anything from this guys again, ever. I'm going to open a dispute with my bank and will take legal action if needed.

I subscribed to Eaglerider for a year and a half. I booked a bike that I was told would be available for my long planned vacation, and when time came to tighten up the reservation, the bike was not available. Since part of the trip, a major part, was to ride this bike, I tried to cancel the trip. I received a big "No can do" from Eaglerider. Despite COVID, they aren't doing refunds for cancelled rides, this is part of their conditions when you sign up. Beware! Any money you send to them is lost forever. They are a horror to work with, needing dozens of phone calls, threats, cajoling and much lost stomach lining to accomplish the slightest thing. I work in customer service, and we work to make people happy. Eaglerider operates in the exact opposite manner.

I rented a bike from EagleRider for 8 days, during which I managed to drop it (not moving) and broke the front right turn indicator as well as the end of the front brake lever (when I picked up the bike, the end of the clutch lever was broken off already). When I brought the bike back, Eagle Rider charged my credit card $5000 for the above broken parts (which retail for less than $110 total for genuine Triumph parts, which I doubt they will even use)! The guy said it was EagleRider's policy to charge $5000 up front, no matter how minor the damage. EagleRider subsequently refunded about $4580 to my credit card, resulting in a repair charge of over $420 to replace parts that retail for less than $110! I think that was grossly excessive. If you rent from EagleRider, expect to be overcharged for anything broken. Moreover, expect to burn up at least $5,000 of your credit line while EagleRider decides how much to overcharge you!

booked a bike a month in advance and when i drove there "50 miles" was told it was over booked and i was out of luck ...