EagleRiderReviews of eaglerider.com

This company stole £715 ($900) from me in May 2020 when covid hit. Despite a travel ban from UK to USA, they charged my card the full rental amount even though I had emailed to cancel. Like others on here they gave me worthless store credit which I never used as the US border was shut for 20 months. Cannot get a reply from their so called customer services department, but they did manage to put together an 8-page document when I contacted Amex. Amex were only able to refund the deposit, so in fact I could have been a lot worse off. I think this company just relies on the fact that there aren’t too many options location wise but I would urge potential customers to look elsewhere if possible so as not to be left out of pocket.

Don't believe my words: Pick up the phone and try to contact his people, you are not going to make it. Try to send them an email., you are not going to make either. If you try to make any changes to a reservation 25 days before the pick up day good luck, you get a store credit that you are never going to use in your life because you don't want to see these people again! Fellow bikers, they are not part of the group, trust me. This are the ones that drive by you in the highway when you are in trouble and don't stop!

Same as most others - such a shameful thieving company. 0 empathy. But they sure do love to quote terms and policy. As a Canadian it has been impossible to travel the last couple of years, but they refused to do anything to work with me to help me at least get some value for my credits. Nope - their stance: too bad you can’t travel, but you need to keep paying. Pandemic be damned. And then yesterday, got a cool email - as a “charter member” we get to have our credits devalued by up to 67%! Bikes that used to be 1 credit are, as of today with no notice, 2 or 3 credits. Just like that. On top of the of all the ridiculous fees and honestly the worst customer service I’ve ever experienced (consistently) with any company ever, I don’t see how someone can get value from this outfit anymore not even considering the impossibility to travel to a location to use those now almost worthless credits. As a top tier member in a few global hospitality programs (airlines, hotel, car) used to certain levels of service, it is more than a little jarring dealing with these crooks. Do yourselves a favour - stay far away from Club EagleRider.

Same thing like others. Trip canceled due to pandemic. No refund only a store credit which I could not use because travel was still banned to the US. I made a new reservation before the expiry of the store credit, but still cannot travel, so again I claimed my over 600 dollars back, and now they claim I already used it for the reservation. Shameful customer service in this pandemic situation as there were no costs on their side which would justify to hold back the deposit and this was not the customers who canceled their trips, but the US government banned tourist flights.

Ne rembourse pas si vous annulez, a éviter absolument !!

still waiting a refund of 617$ for a ride which never took place in April 2020 due to the pandemic and the USA being close to foreigners until Aug 2021 ! booking reference is ERES 42497359347308

I had them for 2 years. At first, it was good. The last year the rentals were simply not worth the price. They add so many fees there’s no way you’d wanna rent a bike from them. If you’re gonna rent a bike for a few days once a year just rent it without eagle rider….you can’t use more than 3 credits at a time anyways. You will still get hosed with fees. At least you don’t have to get hosed with fees 4-6 times per year just to use up the credits you have already paid for. Then, when you cancel at the end of your subscription, you lose the credits. There is literally no point in someone getting this program. They 100% win. You 100% lose. I wouldn’t rent a bike from them again if they restored all of my credits. Either way I would get hosed. Avoid this company. Brent Stewart Lake Villa, IL

Changed reservation well in advance to return rental 1 day early. Eaglerider still charged me for the day I didn’t use. I’m a charter member of Eaglerider, and am of the opinion they d gone way downhill. Do not respond to online request or phone calls. Doubled number of credits required for a day’s rental. Charging me for a day I didn’t use I’d the last straw.