Be careful with this company. Carefully read the terms and conditions and don't believe anything they tell you on the phone. Bottom line is, once they've got your money (required to book the reservation) it's a wrap. No refunds for any reason
Response from EagleRiderNov 28, 2022
Hello Mr. Cook. We do, in fact, offer refunds in the form of a store credit that may be redeemed for a future rental or tour. Please keep in mind that we plan our fleet size and mix, then purchase a few thousand bikes each year based on reservations we have on the books. We understand people much cancel or change plans from time to time, so we are extremely flexible with our store credit timing and usage, just like an airline is when you have to cancel travel with them.
GH
George H.
Eagle Rider has ZERO Compassion…
Eagle Rider has ZERO Compassion…
Hurricane Ian tearing up Florida and we had plans to ride from Miami to Key West. Called to cancel my reservation after the storms destruction and they cancelled but kept all my money ($101). It’s the not money its the principle and when a natural disaster is occurring you’d think they would think out of the box to accommodate members. I’ve had good experiences in person at their locations, but their phone reps have bad attitudes and aren’t very helpful. Their motto is take it or leave it. I want to leave it but I have no other options. After speaking with HD Corporate I’m hoping they will find a better partner in the future.
Buyer Beware!
Response from EagleRiderNov 28, 2022
Hello Mr. Harpole. Please email [email protected] and we will be happy to address and accommodate your issue. My apologies for the poor way in which we handled this.
Shawn Fechter
VP of Brand Experience
EagleRider
CU
customer
Check they actually have the bikes
These guys don’t have the bikes they advertise and don’t tell you in advance! When offered a try cycle I was forced to cancel and book another company they refused a refund. Do not trust them!
PA
PA
Awful, Awful Company
Very poor experience - expensive and poor customer service which did not match price point.
If i could have given lower score I would. Details as follows
First of all their “personalised” tour app is not personalised at all. It is just a generic, lazy cut and paste for every customer. I base this on the fact that
- Bonnie Springs Ranch was on my itinerary despite fact it closed 3 yrs ago!
- glacier point at Yosemite was on my itinerary but is actually closed for all 2022
- the California State Mining and Mineral Museum was on my itinerary for Wednesday despite fact that it is closed Mon-Wed
I could go on…..
The tour app cannot even be relied upon as a navigation tool. We had to carefully pick and choose which items to visit on day 2 given a significant bad weather diversion the day previous. I selected “go” on app to take us directly to Lake Crowley but in fact the app took me to Manmouth Lakes. Clearly links not set up correctly!
However, biggest issue, and why i would never recommend or trust these cowboys again is that original itinerary included a stay in Pismo Beach. However, without informing me or warning me, the hotel selected was in Cambria, 60 miles from Pismo Beach. When I talked to their Tour Manager, he admitted that their Pismo Beach hotel was full - we had organised this trip and paid for it well in advance (and there is certainly more than one hotel in Pismo Beach) and they had selected another hotel!! Such a significant change should have been highlighted, and I should have been CONSULTED. That would be true UNLESS you are a customer of Eagle Riders! Even then, the “personalised and customised tour app” (have to love their sense of humour) still included Pismo Beach for the day they had relocated us to Cambria! If we had followed their itinerary we would have basically driven for 60 miles along the pacific highway and then driven another 60miles back on same road to reach our hotel. Which tour company thinks like that? (Hint Eagle Riders).
Cambria - which was their chosen alternative was I assume a lot cheaper for them. We expected a busy, attractive beach location and ended up in a sleepy out of the way dead one-horse town! Worse, this cost us an hr the following day - an already short day because we had to return bikes.
When raised with Nick, their tour manager, he was anything but apologetic for the change and for not notifying or consulting me about the change. Apparently it was our fault for not using google maps to check in detail how far Cambria was to Pismo Beach when he sent hotel vouchers!!!! I am not American so I am not an expert on the location of every city! I did however have emails and the tour web page which clearly set out a hotel in Pismo Beach but still my fault?!?! Yes. Truly. This is the type of company and people you are dealing with. Avoid these people at all costs!!!!!
Response from EagleRiderSep 22, 2022
Hey There,
We're sorry to hear about your less-than-perfect trip with us and for bringing a couple things to our attention. We were unaware that Bonita Springs has been closed down since 2019 and we're working with our app team to take it out of the Las Vegas Points of interest along with others to make sure our app is up to date with these POIs.
Please know that the Points of interests are not listed because they are available on your specific dates, but rather places you can see on your route if possible similar to using your standard phones GPS that POIs will popup regardless if they're open or close at that specific time.
We understand that Pismo Beach was an important part of your trip and because of the hotel being in Cambria he missed. Unfortunately; Pismo Beach was booked up and so Cambria was the closest place with availability. We sent you all of your hotel vouchers 30 days before your trip with all of this information to allow adequate time to contact us and inquire about these types of things, but we were not told about any issues with the Cambria booking until after your trip.
We strive to make every trip as seamless and enjoyable as possible and will continue to use valuable feedback like this to make sure we're able to do so.
RC
Rick C.
I would never hire from these again
I would never hire from these again; complete rip off merchants and con artists. it starts with the additional $499 insurance cover even though you pay for vip cover at $700. We had issues with one of the bikes with worn tire tread; it was ok as long as it did not rain! they said they would swap the bike out for us but never came back to us. We then had a damaged front rim and slow puncture and there only comment was !! it looks like you have damaged the rim..when asked what was the procedure for sorting it out they again ignored us. We cut our trip short by 2 days as we could not take the risk of an accident occuring. All in all we spent over £11,000 or $13,400 on 2 bikes for a trip across the states that's a serious amount of money. The staff make promises of any issues let us know and we will sort it for you, this was clearly a complete lie. They have absolutely no customer care; I am sure they will not return my money for the 2 days each we lost that's for sure. I will use a Harley dealer next time as they might actually appreciate the business.
Response from EagleRiderSep 21, 2022
Hi Rick, I do apologize for your issues with your rental, but our rental and mechanic staff always checks every bike after each rental to ensure they're safe and ready to go back out on the next rental. The $499 additional insurance is only a deposit that is never taken out of your account, similar to renting a car that deposit is returned to you when you return the bike undamaged. We work very closely with Harley to ensure all of our models are new and in good condition and updated those models every year to ensure the best and safest experience possible.
SA
Sara
Pessima esperienza di noleggio.
Pessima esperienza. Prenotato prima del Covid E PAGATO PER INTERO per un noleggio di 2 Harley Davidson per un giorno da effettuarsi nell' agosto 2020.... hanno rinnovato per 2 volte il voucher ma sono stati gli unici a non dare la possibilità di rimborso. Alla fine... non andando più negli States ed avendo davvero poche possibilità di noleggio Harley negli altri Paesi... e siccome hanno aumentato i costi e per confermare la prenotazione di un altro noleggio avrei dovuto pagare altri soldi... e non pochi... alla fine mi è scaduto il voucher il 1/7/22 ... ho chiesto ulteriore proroga perchè pensavo scadesse a fine luglio... mi hanno risposto picche... un sito di disonesti ! Alla fine nel 2020 sono stati proprio gli States a chiudere tutto... non ci è stata data la possibilità di scegliere... cosa che in Italia è legge ! Ho perso quasi 600 dollari!
ZD
Zven D.
Do Not Join Club Eaglerider
Do Not Join Club Eaglerider.
If something happens and your trip plans they will keep your $. Also, they auto renewal and won't cancel. Often show up and the bike you reserved is not avail. and they will give you a cheaper bike and they pocket the difference. They are a company that lacks integrity and don't rent from them or sign up.
Response from EagleRiderOct 13, 2022
Hi Zven, I am sorry to hear you had a negative experience with your membership but I can assure you that if your trip is cancelled for any reason we do issue you a store credit or return your club credits for you to use at a later date. Your membership account also allows you to either opt-in or out of auto renewal and this is something you can do at anytime. If a bike you reserved is not available for whatever reason, we try and put you on a similar bike that is the same amount of credits and more often one that is more expensive, if we're unable to do this we refund the credit difference or the amount paid.
AM
Adam M.
Worst experience ever !
Worst experience ever !!
Spent extra flying safety gear out from the Uk and got to the rental garage in revere to be told I could have an Indian not a Harley !!
No Harley Davidsons available !! No other option but a refund no bike and no where to park a car !!
Avoid at all costs !!! Wasted a full morning in Boston getting a bike to not get one and missed the last day of Laconia bike week !! Flew 3000 miles for a birthday treat and just got a big F U from eagle rider !!! Shocking
