EagleRiderReviews of eaglerider.com

EagleRider is ripping you off. Bad customer service when incident is happening, not given Harleys motorbikes as ordered. I am so glad that I used Rider-share.com when ordering bike. I had roadhelp assistance, insurance and a Honda Goldwing for 14 days, with the cost of only 1000 dollars with roadhelp assistance and insurances included, If I had used Eagle rider it would have cost me a lot more. The group of over 20people from Norway used Eaglerider in Las Vegas. They did not get the Harleys as promised. Had to use BMW and other brands with look-alike Harleys. When an incident happen, hit rubber on the highway, they said that the motorbike have chosen to drive on the rubber-piece, and the insurance did not count!?!?? Cost to be covered by the group. There were not roadhelp included even if the rental fees was high. They gave a delivery fee on 400 dollars per bike when the motorbikes was delivered back, which was not expected. I was so glad that I have rented by Rider-Share.com instead and I only paid a third of the price with road assistance and insurance,

We had a dreadful experience with eaglerider Denver. . Just before we left on our tour, the guy présent at the store sold us additional insurances, for the damages we could cause, for us in case of accident and for the third persons. He said it was important we had them because Visa didn't like motorbikes and would not cover. 11 days after we started our trip, we had a major accident, an antilope bumped into us in Wyoming. As the passenger I was ejected and still have serious injuries. I called Eaglerider Denver, the day after from the hospital, someone said he would call me back. No one ever called me back. Finally, we found out that, contrary to what was said to us when selling, the passenger was not covered by any of the insurances we had subscribed... And after discussion with their insurance, that neither of us was covered because we were not part of a tour. We have been oversold insurances, for nothing, no care, no help at all. And as for the detail, when we came to pick up our stuff at the store, everyone would avoid us.

The person that answered the phone was not helpful and very rude He acted like he was not interested in renting . We are a group of 12 that rent from eagle rider every year in other countries . It's unfortunate that the madrid office did not want more business and does not convey helpfulness and friendliness that we are accustomed to at eaglerider We have reserved with a competitor and will report this to the corporate headquarters . It's a shame that the madrid office treats clients like they don't want their business

This company is sketchy and deceptive.

During a motorcycle road trip in the western USA, between Monument Valley and Brice Canyon, our guide made us ride for 5 km on a broken road, covered in gravel and stones, which was being repaired. Having lost control of the motorcycle in a bend, at low speed, the motorcycle overturned. My wife had her left leg broken (multiple fractures of the tibia and fibula). How can we take responsibility for driving such heavy and unsuitable Harley touring motorcycles on such broken sections of road?

Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

I booked this company for the first time as part of our anniversary trip in Waikki HI. The booking was made the 6th of August for a 2 Dec ride. I received a non confirmation notice when I booked for the Harley Road Glide, which I understood and expected based on the terms of service. On 9 Sep I received confirmation that I had the bike....boy looking forward to that ride...getting to Hawaii it was a on and off again rain situation and had doubts of how much ride time I was going to get in but nonetheless I planned my ride around the island. About a week before my rent date I received email from eagle rider, safety checklist, verification drivers license and watch video orientation...all of which I completed quickly. The day of my ride I get a phone call from eagle rider...I'm sorry but we do not have a bike available, it seems our system overbooked. However the guy let it slip the other guy was renting for 3 days vs my one day so he was getting the bike, they did offer me another smaller model which I refused since I was familiar with what I rented as well as riding with my wife, I politely declined and they refunded my money. It rubbed me the wrong way since I believe the reason I lost my rental was for someone who was renting fir more days and probably for the motorcycle event that was happening on island that weekend.

So I was on the website this morning looked at a trip to Vegas I went to save it turns out I reserved it by accident I called right away basically I'm out my deposit I'll probably just eat it and never use them again also it's probably on me for no deleting my credit cards