EagleRiderReviews of eaglerider.com

The overall 2.4 star rating speaks for itself. They only offer a instore credit as a refund. Paid $143 for one day rental on a plan trip that fell through, canceled less than 24 hours later and after all fees I was “credited” $32 back, $25 cancellation fee, $86 penalty for cancelling and then they tell you it goes as a store credit. Just close your business already.

Worst ride I ever had was on a 2024 Ultra limited. Hurt so bad I had to ride with feet skiing the hiway. Don't expect anything extra like hiway pegs. These are bottom of the barrel bikes that have been beat on by 100's of people like me before you. Watch out about signing on to eagle rider club. Read the contract before you sign up. There are hidden fees. Membership is for a year so make sure your going to use the credits and not just throwing money away.

Ho prenotato sul loro sito una moto che veniva data per disponibile. La procedura preveche anziché in garanzia venga pagato anticipatamente l’importo del noleggio. Al termine della procedura ho ricevuto una email in cui, come peraltro già evidenziato, si specifica che non si tratta di una conferma del contratto di locazione ma solo del ricevimento della richiesta. Il giorno successivo mi hanno risposto che il modello da me indicato non sarebbe stato disponibile e che quindi annullavano la mia richiesta ma che avrei potuto scegliere tra altri modelli. Ho risposto che mi andava bene qualsiasi moto disponibile. Non mi hanno risposto e sono andato in sede dove mi hanno confermato di non avere moto disponibili ( senza dare alcun segno di dispiacersi) e che per il rimborso ci vorranno un paio di mesi. Per fortuna nel giro di pochi giorni mi è stato reso. Lo stesso giorno dal loro sito risultava possibile prenotare diversi modelli di moto : davvero molto scorretti e ambigui. Li conosco da tempo e non mi aspettavo fossero così. Se tanto mi dà tanto, meglio evitarli.

Disappointing EagleRider Experience – Would Not Recommend We booked bikes for Sturgis but had to travel an hour out to Full Throttle Saloon — something never communicated clearly. Despite confirming a Road Glide multiple times via email and phone, I was given a Street Glide on arrival. Staff admitted they don’t read emails or system notes, and only go by what’s on the screen. After refusing the bike, we waited 2 hours for the right one but they did discount a waiting time credit. On top of that, we were charged for insurance we were told originally was included. We’re still waiting on a refund for an overcharge. The customer service was extremely poor — rude, dismissive, and completely unprofessional. One staff member even joked he was “almost out of f***s” when we raised our concerns. Then came the mechanical issues: the GPS didn’t work, the tyre pressure light kept flashing, and we had to ride the entire trip without working navigation, costing phone data and a lot of unnecessary stress. We were also hit with extra $99 Sturgis taxes per day for 3 days we weren’t even there. We have raised our issues and the same crap service and communication is upon us again! The only person who has assisted and I want to give 5 stars to is Okalani Bradford in Las Vegas...

Arrived at the rental location to find it closed. Eagle rider customer service is horrible. They charged my card for the rental in advance, and don't appear to be interested in refunding my non-existent rental.

Bonjour j'ai loué une moto pour 14 jours à phoenix chez EagleRider au 5eme jours j'ai crevé et eu un impact sur la roue avant au milieu du texas à fallu que je paie 540 dollars de dépanneuse pour l'emmener chez harley garage le plus proche comme EagleRider m'a dit par téléphone. Arrivée la bas au bout de 2 jours EagleRider me dit de payer les réparations sinon fin du road trip en ayant souscrit à l'assurance maximum. Je refuse et la plus de contact j'ai été obligé de repartir sans véhicule. 3 ans d économie pour un très mauvais moment. Depuis je demande un dédommagement en vain aucune réponse. Dégoûté quelqu'un peut il m'aider ?

I was interested in a Wyoming tour but the website indicated there was no availability even though it is a year out. I sent an e-mail to Eagle Rider and got an immediate response and then silence despite my sending additional e-mails. Not a good feeling. Wish there was a competent competitor in the motorcycle rental market.

Moto non prête et non révisée avant le départ Prise en main du véhicule non réalisée Parti avec 2 clous dans le pneu arrière Réglage des suspensions tu te débrouilles Chambre d’hôtel non conforme au réservation Et j’en passe beaucoup, tous les jours un problème différent sur les machines ou l’organisation À éviter !!!