DX SabersWe design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible. We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece! We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact. If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions. We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own! Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts. May the force be with you all and if you need anything or any help please email [email protected]
DX Sabers (dxsabers.com) has 725 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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725 approved reviews, newest moderated first
Denise M.
I purchased a mystery box at Fan Expo and got the best sabers!! One was not activating and I contacted customer service and heard back right away and they were able to walk with me on how to fix it thru email!!! It totally worked and it was a great experience!! I will definitely buy from again!!! Thank you so much!!!
Kelsey R.
We bought two mystery boxes of lightsabers from this company. That very night, our power went out in our house. We were able to use the lightsabers to get around the house and to light our way with its white color setting. It was amazing to see how bright they were!
Gitzelle V.
As a loyal customer of the company, I can say without a doubt that they truly go above and beyond to protect their users from scammers and ensure that all refunds are processed in a timely manner. I have noticed that many companies in the industry tend to be lax in their approach to protecting customers from fraudulent activity, but I can honestly say that this company goes above and beyond in that respect. I appreciate the fact that they always have their customers' best interests in mind and are constantly working to improve their systems and processes to maximize efficiency and reduce delays. While it may take time for some cases to be processed, especially if there is a lot of backlog due to high volume, the company always finds a way to ensure that every refund is processed fairly and promptly, even if it means working after hours. In addition to their commitment to customer service, this company also has a strong community support network. They have a dedicated support team available to answer any questions, and they are always willing to go the extra mile to help resolve any issues that may arise. As a result, even if things don't always go according to plan, the company always takes responsibility for its actions and works tirelessly to make things right. Overall, I highly recommend this company to anyone who is looking for a safe and secure financial service with excellent customer service, a strong community support network, and a commitment to protecting their users from scammers. You won't be disappointed!
Response from DX SabersJan 12, 2024
Thank you so much for writing this Gitzelle. This summary is a true testament of how we do business in our 4th year which we just turned 4 years old this January 2024. For anyone reading these reviews please pay close attention to this story as it is a true testament for how we do business today. Gitzelle if you need anything we are always here for you and we hope you are having an amazing day! If anyone has any questions about any negative reviews we can be reached immediately via instagram @dxsaberz and via email at [email protected].
Christophe B.
Here I am, in turn, a victim of the DX Sabers company of Mr. Paul Doghramji the scammer! Unfortunately I only saw here very recently, otherwise I would not have bought from them! Don't order from DX Sabers! Numerous diverse testimonies on various platforms: Facebook, here, Youtube, discussion groups etc.... all you have to do is look to find out! This has been going on since October 3, 2023, the date of the order to January 6, 2024: promises to send/refund the sabers, multiple excuses, incoherent chatter, tracking numbers not validated, they sent the sabers, then then say that they send them etc etc etc.... countless emails exchanged (a lot of proof already to my credit) not to mention the rest! For my part, it is clear that I would not let DX Sabers escape unscathed! How can you leave DX Sabers on the market, to this day they continue to operate to steal from people, it is high time to destroy this company! I won't give up! In response to Paul Doghramji of DX Sabers. And yes for the people who read his answer and mine! Indeed, I was refunded in full because I filed a dispute with Paypal, the payment method I used when ordering this from DX Sabers! Because Paul would not have reimbursed me anyway, I keep the emails exchanged between us which prove everything I said in my notice submission of January 6, 2024! I can provide this evidence to anyone to prove my good faith! Ah yes your game, I'm not getting ripped off with a draw, you can keep your gifts that I didn't even know I had supposedly won before submitting my first review! Bad technique to try to make me reconsider my, my critical opinions and cancel my, my dispute requests, I'm not a pigeon! Date de l'expérience: 28 février 2024
Response from DX SabersJan 12, 2024
Mr. Bizzotto received a full refund of 567.81 via paypal on February 21st at 1:37 PM EST. He has been leaving reviews claiming having been scammed. He was the winner of our january giveaway, but we are now redrawing as he has received a full refund. Please let us know if anyone reading his reviews have questions as we are happy to help. We wish him well and we hope everyone is having a great day.
Keyanna M.
The quick reply to a concern about my saber
Response from DX SabersJan 12, 2024
Thank you Keyanna for leaving this review as we do the best we can to get back to everyone as fast as humanly possible
Panda W.
This company is a scam, do not buy from them. They will send you broken sabers and refuse to give you your money back.
Response from DX SabersJan 12, 2024
This review is not accurate at all. This customer ordered a hope of leia lightsaber and she made a warranty claim through the lifetime warranty she was given to obtain a new one because for some reason her saber did not perform as it did in the video we took before sending it. We are more than happy to replace it via the lifetieme warranty that she has and we just received her new one, and we will be sending this out for her immediately with tracking to follow via email to her. Unfortunately, this customer has been hesitant to work with us and has made it very difficult to be able to help her. No one has scammed her and we are more than happy to get her money back to her, but she already made a warranty claim. We are trying to work with her but she keeps sending us emails saying we have scammed her and will not answer our questions in order to help her with her issues. If you can see this panda wolf please email us so that we can continue to help you and we are happy to do anything you need to resolve this issue. If anyone has any questions about any negative reviews we can be reached immediately via instagram @dxsaberz and via email at [email protected].
jamie L.
Had bought a Saber from them. Got the Saber but the core in the Saber was a fire Hazzard. Had to have them send a new core for the Saber. Took awhile for them to respond. They do not have the best customer service. They do not like if you voice your opinion about their company. They are slow on shipping. A reply. The battery that was in the Saber was fine. The board it's self was hot glued if not just taped in to the core. There was bare wires and screws that were screwed into wires in to the Saber. I do have pictures of what the core looked like when it was out for proof. Now yes they did replace the core for the Saber. And do some other deals for more business. But the first Saber I ordered was a piece of trash. Other sabers I had received were fine and work as they should.
Response from DX SabersJan 12, 2024
Jamie Lane purchased in our first or second year of business when we were reselling LGT NEXUS DARKWOLF SABERS. These sabers use "saberstudio" batteries which are not tested. However, jamie's saber did not explode and the mother board shorted, which happens to technology sometimes, but it does not happen to our current sabers. We are happy to help jamie, but he is also part of the hate group that Christophe, brandon dale, and anyone who marks these negative reviews as useful, that work to destroy our company and leave falsified negative reviews made to sway our customers away from us and to their own saber companies. We have an overwhelming amount of evidence of this facebook scam, and we are working with authorities to put an end to it as well as a specific team at facebook. If anyone has any questions about any negative reviews we can be reached immediately via instagram @dxsaberz and via email at [email protected]. UPDATE: Jamie, thank you so much for replying with the details of your experience and we would love the opportunity to turn this into a five star review. Could you please reach out to us via email or instagram and we will get back to you right away with resolution details. Thank you so much again and we really appreciate you
Consumer
While ship has taken a bit longer than anticipated amazing customer service. Looking forward to receiving which according to tracking will be the 26th. This is a gift for our 1st grandchild and they are not due until May so we have plenty of time.