DX SabersReviews of dxsabers.com

Ordered a Lightsaber Scabbard v2 and paid in full including shipping, only to be ignored after the initial order confirmation. Weeks later, when I asked where my scabbard was, they took several days to respond and then cancelled my order, claiming the cancellation was at my request. They haven't explained why despite my follow-up. No customer support, no communication, no goods. I did at least receive a refund notification from PayPal. Update: got email today, will see how we update the review.

PLEASE READ THIS REVIEW: below i have my whole story with DXSabers. below that, i have live edits from how my story panned out. please read for the whole story, its very important. tbh, i probably wont be buying from them again unless its in person. anyways, heres the story: i first bought from DXSabers at a comic con. worked great, i loved my saber and thought nothing of it. the quality was good, i even smacked it on the ground a bunch and it stayed the same. unfortunately, after maybe 3-4 months, the charging port started breaking. it stopped charging and i ended up with a useless lightsaber. thankfully, DXSabers says they have lifetime warranty. i contacted them via Instagram and the people were wonderful, very nice and helpful. they promised my saber to be to me by Halloween, which i was very grateful for. unfortunately, halloween came and went and no word from them. i asked for tracking Nov 1st and was ignored for over a day, so i left my first edit to the review. then all of a sudden they were interested in my case. they promised my tracking by Nov. 5th. i reached out and got an excuse for why it was being so late. ok fine, that sounds good, but a promise is a promise you should keep it. next, as i said, i was promised to have the shipping uploaded to my account by November 5th. i waited until November 14th before i finally contacted them again, to which i was met by no response for a while. i come to this website, and leave my second edit. bam, minutes after i leave my review they finally answered, but only after i left my review. then all of a sudden they wanted to help and talk. finally, i received my tracking. then it sat on "getting ready to ship" for 10 DAYS. finally, on November 26th, the core arrived. i've been using it for over a week now and it seems to be fine, so thats good. overall, i think the support people themselves are certainly very nice, however the people who actually ship and make the sabers are slightly less so. i'd say if you absolutely want to buy from them, buy from a booth or something at a con. other than that, expect some pretty long wait times (like others have said). i dont honestly know whether or not i 100% trust them or not, but i will say they have some good aspects and some really bad, slow aspects. if you made it this far, thanks for reading. Here are my edits that i made from the moment i started talking to them to the time i got the saber core. i rearranged them from oldest message (Oct. 21st, 2025) to youngest (Dec 6th, 2025) to make it easier to read: i'll admit, i've only talked with support so far. i talked with whoever is in charge of support and they were wonderful, very friendly and very helpful. i'll also admit i'm a bit worried to send my parts but i just want my lightsaber fixed, and i bought my saber from the con and the people there were very nice too, so i feel like it should be ok. i'll guess we'll see what happens. Edit: i was promised it would be repaired and sent to be by halloween. on November 1, i requested the tracking info, which i was promised i would have 5 days before halloween. it is now November 2nd, and i have been ignored for a day now. im going to keep waiting, but i am very unhappy with how this has been going. Edit 2: i was promised shipping and tracking by November 5th, it is now November 14th and i have not received anything, no email, no tracking, and most importantly, no fix. Final Edit: i received my core on Nov. 26, over a month of when i first started this whole process. core came in good condition, so far no issues with it. so whats the moral of this story? if you are going to buy from them, i highly suggest buying in person instead of online. it'll be quicker.

Bought a Dooku saber at Tsubasacon and was charged $425. Got home and checked their website to find out it's normally $319.99 and is on sale for $249.99. Straight up scam, always cross-reference their prices when you find them being sold in person. UPDATE: This purchase was made with my roommate. I was provided screenshot evidence by them showing the differentiations in price. I waited 24 hours after being provided with the screenshots before posting my review, and they also received an email in response to this review containing the text contents of DX Saber's reply to my review, as it was their information used when the purchase was made. I asked them for additional information regarding whether or not this was indeed the case/what was the exact product purchased as it shows in the email, they stopped responding. I'm updating this to reflect a 5 star review until I hear otherwise, and I conditionally apologize for the potentially false information posted originally. UPDATE 2: Hunter was planning on contacting Paul yesterday, but apparently he fell asleep. They confirmed that they were mistaken in the information they provided to me and that "The price listed on website is just the hilt, no saber." I am also happy with the saber I purchased for myself. It just goes to show that you should always do your own homework before posting a public review online. UPDATE 3: It has now been almost a full month and Hunter has still not received any tracking information. It's too soon to say whether this is an issue with their customer service or handling of parcels or even retaliation to the initial review. They reached out for response and was advised they'd have tracking within 24-48 hours or would schedule a refund. I'm always willing to give the benefit of the doubt until proven otherwise, but for now we're back in a holding pattern to see whether or not this package will ever actually have any proof of having been shipped.

It's on its way hoping not too long custom design too hopefully pushes my competitions to a new level

The saber is cool the lights are also good the sound is ok (could be better). Unfortunately I live in europe and it took over a year for everything to arrive but the customer servise was nice

Do I think DX is a total scam? Not necessarily. I received my saber but months after it’s order. I originally ordered the Luke Skywalker (episode VI and mandalorian) hilt on June 18th under the guise that the saber I was purchasing was chromed based on the photos available on the site at the time. Unfortunately, DX did not inform me that the hilt I was expecting was no longer the hilt being produced nor available to be shipped. I had to wait throughout June, July, and august as the new hilts were being assembled. I cannot recall exactly when the website was updated the new hilt began to be advertised, but I can provide a purchase receipt with the original chrome hilt to authenticate my purchase. I maintained communication with DX throughout my edit, of which I appreciated and they were very good at responding. I could’ve voiced my concern earlier but wanted to wait until I revive the saber as I wondered if i was alone in my confusion and alight disappointment that I did not receive the chromed hilt that I was led to believe was available on June 18th. The new hilt I received is very sturdy and doesn’t have moving electronics. It’s assembled well. The blade was 32” however and I wasn’t expecting that, I expected a standard 36” blade. I don’t think DX is totally scam, however, I do think they need to be less active on IG and more active in how they communicate as some other customers might be unintentionally led astray or receive incorrect information. Did I intentionally not receive a chrome hilt? I think so because I don’t think any were available and at the time, that wasn’t communicated on their site nor to me personally until the new hilts began production.

Kinda getting annoyed now. My saber was suppose to ship by 2/26 its now nearly a month later. Was told they had issues with a supplier and that it would ship on the 10th then 2 days before that they posted that they would be going out on the 15th......messaged them and their new customer service rep over 24hrs ago with no response from either one. They are obviously overwhelmed with customer service.

I had a pretty good experience with DXSabers. I reached out looking for a specific model without breaking the bank and they responded quick and assisted me. I pulled the trigger and purchased. I stumbled upon some tough reviews which made me nervous if I would even get the saber. The communication was pretty good. All in all, it took about 3-4 weeks to receive it. The USPS tracking was a little suspicious at first but after nudging DX via social media it got a move on. Receiving the package was a bit rough. The screws and wrench were out of the bag and it was pretty messy in the packaging. The charging cable was NOT included when it should have been. Putting the blade together with the saber was fine and the quality of the hilt is very nice. The instructions are definitely a little confusing and I have not figured out how to lower the volume (it says you can). I had to purchase my own charger which was upsetting because I did spend money for something that was supposed to be included in the costs. Overall, the hilt and blade are exceptional. The timeline was ok, just need to be able to provide accurate info and timelines to customers. The customer service was good until the bit about my charger. The packaging needs improvement along with instructions for the saber. Additionally, DX uploaded a great video on social media explaining the company, what was going on, why everything was happening, etc etc. and as a consumer I could appreciate that. It helped make me understand what was going on on their side of things. I will likely purchase again.