Sarah K.
Needs improvement
I saw there sabers at the Pittsburg comic con I thought they looked really cool so I ordered on for my husband for Christmas. I’m giving them five stars because I know the product is quality and they have good deals going on their website. The only issue was shipping times being longer than expected but they responded to my emails and gave good customer service. The saber is on the way I’ll give an update when it arrives. Update: ordered this on dec 12 website says guaranteed before Christmas. Was also promised by customer service it would be delivered before Christmas. Turns out that’s not the case I won’t get my order until 3 days after Christmas single handedly ruining my surprise for my husband. Update: please stop contacting me DXsabers I do not wish to receive any more emails from you begging for five star reviews I was generous with four because you’re a small business in the one email you sent me you couldn’t even remember who the gift was for. You shipped my saber December 23 because I called and asked ups where it was in transit. Our business is done I told you I wasn’t going to be shopping with you again after the unkept promises and ignored emails. I never asked you to upgrade the saber I just wanted the one I ordered. So please stop contacting me it’s over and done with its January 12th move on. As a consumer I’m allowed to choose where I spend my money that is what capitalism is if you don’t like my review that’s fine but I don’t understand why a four star review upsets you. I wish you the best for your business but please leave me alone.
Response from DX SabersJan 12, 2024
This review is disappointing as we went above and beyond for Sarah. She ordered a $150 lightsaber and we had shipping delays during the holiday season. In order to ensure that we could get a saber to her before christmas we upgraded her out of our own pockets to the starkiller unleashed replica saber that retails for $299 minimum because she told us how much her husband wanted this saber. We did send it out with plenty of time for it to arrive before christmas, but unfortunately the shipping company was not able to deliver it before christmas and it arrived a couple days after christmas which was totally out of our control. We paid for fast shipping and we did not get it due to the shipping company's delays during the holiday season. We have not heard from Sarah as we are trying to get in touch with her to make sure they know how to use their lightsaber and to talk to them more about their purchase. Sarah if you can see this please respond to our emails as we have been trying to get in touch with you for weeks. We hope your husband is enjoying the lightsaber and we are always here for you guys! UPDATE: Thank you for replying Sarah, and if anyone asked you for a five star review we apologize as we are more than happy with a four star review. We did drop your saber off on the 20th and it began to show tracking updates on the 23rd, and again that was out of our control and we sincerely apologize that it arrived later than you wanted for the holidays. Thank you for your feedback and we will use it to become a better company and do better during each holiday for our customers. We wish you the best Sarah and may the force be with you always If anyone has any questions about any negative reviews we can be reached immediately via instagram @dxsaberz and via email at [email protected].