DutyfreedepotReviews of dutyfreedepot.com

When an order does not show up, contact them and they reship right away. No problems on my part. Thank you

I´ve used this company for years and have always been satisfied. Delivery can be slow but customer service has great communication and are very helpful .. Great product and Price !!!

I ordered my product over 2 months ago and it's still not here. Quoted delivery time was 28 days. The tracking number they provided doesn't exist. I've tried contacting them many times through email and their online portal - no answers ever. Only spam calls from their sales people trying to sell me more, but they never give me an answer about my missing product and they refuse to pay me back my $100.

Shipping is the problem. Other than that, I received my merchandise complete even though they have to resend several times. They are responsible bunch of workers. I can count on their integrity to see thing through.

I order from DUTYFREEDEPOT for over 3 yrs they are Very Good if some orders are lost , missing they reship it . I highly recommend it !

Trustworthy company. There are often issues with customs and order can take a few months to receive/complete but they do stand by their orders. Not real happy about the new shipping charges, but...

They've always done good by me. So wish I had known the shipping was going to go up so I could have ordered up a bunch beforehand. Anyway so far they've been easy to deal with, always sent what I ordered, sometimes it takes a long time but I don't think that's their fault. I live in the state of North Carolina which was once the state that grew the most tobacco but our government does everything it can to keep us down & stopped the farmers from growing hardly any, I think it's a shame that with our good growing conditions we have to order from another country to be able to afford them. We have a stupid government. I hope this site will allow us to change our opinion of Duty Free should they ever change, thank you.

Excellent products, expeditious service, caring customer support